KaiNexus is a platform designed to support continuous improvement—but tools alone never create culture. This archive brings together blog posts, reflections, and webinar conversations exploring how KaiNexus is used to reinforce leadership behaviors, psychological safety, daily improvement, and learning across healthcare, manufacturing, and knowledge work.
I share these reflections both as a practitioner and as a Senior Advisor to KaiNexus, focusing on what helps organizations build better systems—not solely on software features.
Mark’s note: Today’s guest post is by Dr. Mark Jaben, an emergency medicine physician who has also been working with KaiNexus. If you drive along Highway 19 near Fayetteville, West Virginia, you’re likely to drive across the bridge traversing…
There are many articles written about collaborative “ideation” systems (sometimes referred as “crowdsourcing”) – web and software systems that allow ideas to bubble up from a large population of employees. I’d call these “suggestions,” per Norman Bodek’s definition that ideas…
I wish I could attend in person, but I’ll be presenting, via recorded video, to a Lean healthcare conference in Spain in September, talking about the present and future of Lean healthcare in the U.S., as well as Kaizen and…
This announcement caught my eye recently: “New site lets you tell your boss anything, anonymously.“ A startup’s website allows you to send anonymous ideas or feedback, “the modern age’s equivalent of the old suggestion box.” 2022 Update: This company seems…
In the “Lean Startup” parlance, our startup KaiNexus is not going into an existing market – we are working to develop a new market (for improvement management software). We have competitors – but they tend to be Excel, SharePoint, and…
I was recently at a conference and the microphone struck me… it looks an awful lot like our KaiNexus logo (or I see our logo too much and my eyes are playing tricks on me). I mentioned this to our…
Last week, I found and read an article, “Whatever happened to the company suggestion box?,” that makes some really great points about the problems with the ole’ box as a way to facilitate continuous improvement. This is a favorite topic…
I’ve been busy over the past year working with the startup KaiNexus. Our technology is now being used (or in the process of going live) in nine medical centers / health systems in the U.S. We have published our first…
Today is an exciting day for me, as I’ll get to meet a famed Kaizen guru – Masaaki Imai. We are in Seattle for one leg of his tour to promote the release of the 2nd edition of his classic…
Listen My guest for episode #149 is Gregory Jacobson, MD, the co-founder and CEO at KaiNexus. We’ll be talking about his early work with Kaizen in emergency medicine settings – how did he get introduced to Kaizen principles and how…
It’s been about a year since I started working with a software startup KaiNexus. We’ve made a lot of progress in that year, refining our product, signing on more early adopter customers, and adding more talent as we continue pretty…
KaiNexus has an initial v 1.0 iPhone app that’s about ready to be submitted to Apple! It’s been an exciting past few months at KaiNexus, the software startup where I am the Chief Improvement Officer, as we are adding more…
