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(Complaining About) Resistance is Futile

Mark Graban - January 24, 2011 29

It's such a common complaint when any program struggles or fails in an organization. Leaders often bemoan the supposedly undeniable fact that "our people...

Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
I suspect they think of control charts as a "manufacturing quality" tool, the way GM did even back in 1995…
Eric Budd on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Mark, Yes. That is my understanding as well. They used control chart many years ago and I believe still teach…
Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Well said, Eric. I haven't seen evidence in my travels of Toyota using Process Behavior Charts for their metrics, though.
Eric Budd on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
While Toyota does not use Red-Green charts for performance management, Western management seems fascinated by them. In some circles, it…
Amelia Butler on Leading Lean for Profitable Growth: CEO Bill Canady on Driving Business TransformationMay 2, 2025
Integrating daily management and the 80/20 rule into a broader leadership framework feels both practical and scalable. How can supply…

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(Complaining About) Resistance is Futile

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