Tag: Blame

Transforming Leadership: How to Shift from Blame to Systemic Improvement

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How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance? I don't think that's a good look when...

Ryan McCormack’s Operational Excellence Mixtape: April 19, 2024

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Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a...

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There was a fascinating article in Bloomberg BusinessWeek about GE doing its final spinoff of GE Vernova (ticker symbol: GEV) and the remaining business...

Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s

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I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! In the process of writing the course and its...

Beyond Blame: How Punishing Healthcare Workers Fails to Prevent Medication Errors

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In healthcare, leaders saying "we'll hold them accountable" too often means, in reality, "we'll punish individuals for mistakes that have many systemic causes." To the...

When Life Tests You: My Attempt to Donate a Couch Was...

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tl;dr: In this post, Mark recounts his frustrating experience attempting to donate a couch, only to be stymied by bureaucratic obstacles. Using this personal...

Accountability in Leadership: My GM Flashback Story and the Blame Game

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I've written before about Bob. He was the Plant Superintendent (the #2 in command, if you will) at the GM Livonia Engine Plant, where...

Should We Blame “Just in Time”​ or “Short-Term Thinking”​ for Supply...

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A version of this originally appeared on LinkedIn -- Read and/or see the discussion that's been sparked there. So many major publications (WSJ, NYT, Bloomberg) have printed...

A Surgical Mistake and the Pressure to Lie and Cover It...

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I don't post every episode of the My Favorite Mistake podcast here, but my latest episode (#70) will have a strong appeal to readers...

Instead of Blaming the Worker, Look at Psychological Safety

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I recently wrote a post for the Value Capture blog that you might be interested in: Psychological Safety Means It's Safe to Ask for Help...

Being Logical and Kind When a Mistake is Made

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In this post, I'm going to share some reflections from one of my workplaces, some things that occurred last week. I'm going to be...

Is Your Hospital Punishing or Encouraging People’s Necessary Creativity During the...

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This blog post is a collaboration with a Lean healthcare consulting friend of mine, who heard another unfortunate story from his sister, an emergency...