The Return of “Ted Lasso” and the End of “Tyrannical”…
I absolutely loved the first season of the show "Ted Lasso" (available streaming through Apple TV+).
Unlike my…
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Remembering and Mourning Nate Hurle, a Healthcare Improvement Champion
I was stunned and saddened on Monday morning to learn of the sudden passing of a friend and a colleague, Nathan…
Ryan McCormack’s Operational Excellence Mixtape: July 16, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Celebrating 15 Years of #Lean Podcasting Today — A Birthday-versary
TODAY marks the 15th birthday (or is it an anniversary?) of my Lean Blog Interviews podcast (known in the…
Katie Anderson: One Year of “Learning to Lead, Leading to Learn” and…
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Mark Graban & Katie Anderson
…
Throwback Tuesday: Shohei Ohtani, Norman Bodek, and the Harada Method
As I watched the MLB Home Run Derby last night, I really enjoyed watching the Japanese baseball player Shohei…
When It’s Easier to Distort the System Than it is to Improve It: Baseball…
I'm often reminded of what the late Peter Scholtes would write or say (often repeated by W. Edwards Deming), where…
Coming July 13th — Live Lean Podcast Episode with Katie Anderson
As we approach the 15th birthday / anniversary of my Lean Blog Interviews Podcast, I've experimented with a few…
What Were the 10 Most Read LeanBlog.org Posts of the First Half of 2021?
Thanks everybody for reading my blog here in 2021. And for listening to podcasts... oh so many podcasts.
I…
Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service…
Revisiting My Interview of Paul O’Neill, Sr. From 2011
It's been almost ten years and I've wanted to re-visit and re-share this interview that I was honored to do with…
Amin Elhassan: It’s Not Enough to Be Right, How You Communicate Matters More
I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't…
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison…
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Allison Greco
My guest for Episode…
Lean Whiskey #28: Mistakes Make us Better (and Sometimes Make Whiskey Necessary?)
Jamie Flinchbaugh, Mark Graban
In Episode 28, Mark and Jamie begin by having our spouses pour mystery whiskeys…
Does Staying OSHA Compliant Really Keep a Company Lean?
Today's post is written by my friends at Creative Safety Supply. They have been a long-time sponsor of the Lean…
The Lean Journey (and Mass Vaccination Sites) at Munson Healthcare: Kaleb Foss and…
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Kaleb Foss and Butch Bowlby
My…
Celebrating Ten Years With KaiNexus! We Call This a KaiNex-iversary!
I haven't done a "Throwback Thursday" post in a while, but I'm going to do something similar here on a Monday.…
When the CEO is Leading the Health System Transformation, Great Things Can Happen
You might not be a regular listener of the Habitual Excellence podcast, presented by Value Capture (and hosted by…