Mark Graban

Mark Graban
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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s

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I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! In the process of writing the course and its...

Jim Womack’s Observations and Reflections on the Evolution of Lean [Podcast]

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Scroll down for how to subscribe, transcript, and more My guest for Episode #499 of the Lean Blog Interviews Podcast is James P. Womack. Jim...

ChatGPT Summarizes the Chapters in My Book, Measures of Success

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A while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium...

Come to Japan With Me and Katie Anderson in November to...

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I'm excited to announce that I've registered for Katie Anderson's Japan Study Trip in November!Between 2012 and 2019, I visited Japan five times, and...

Signs Are Not Mistake-Proofing, Hospital Hallways Edition

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As I posted recently on LinkedIn, here are some photos and a story from years ago. Signs are not mistake-proofing. Signs are not adequate process...

Batches Can be Bad, But Might Be Necessary (for Spaghetti or...

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At the recent Healthcare Systems Process Improvement conference, David B. Reid, P.E. from Chick-fil-A Restaurants brought up a very interesting point about the batch...

The Toyota Way: Responding to, Preventing and Learning from Mistakes with...

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Scroll down for how to subscribe, transcript, and more My guest for Episode #498 of the Lean Blog Interviews Podcast is Jeffrey K. Liker. Jeff...

Reflecting on Career Choices: The Wisdom of Hindsight in Quitting Jobs...

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The following material was cut from my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. It just didn't...

From 2012: Kaizen on the Boeing 737 Line (Lean and Continuous...

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2024 Preface: I'm re-posting this blog post from 2012 about Lean at Boeing. The WSJ headline emphasizes "speed up," but that could be the...

Continuous Improvement Requires Psychological Safety and Continuous Improvement

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"At least two of the major things that are required for continuous improvement to take root: Psychological Safety and problem-solving..." Here's a clip from...

Chef Gordon Ramsay on Never Making the Same Mistake Twice

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I loved a recent New York Times article about Chef Gordon Ramsay, including this part: "Ramsay said that when he makes a mistake, he owns...

Looking Ahead to Greg Jacobson’s Keynote at the HSPI Conference

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As a previous keynote speaker at this event, and as a friend and colleague of KaiNexus CEO Dr. Greg Jacobson, I was very excited...