All Posts on Lean Blog

I absolutely loved the first season of the show "Ted Lasso" (available streaming through Apple TV+). Unlike my "Lean Whiskey" collaborator Jamie Flinchbaugh, I don't follow soccer, a.k.a. football -- American MLS, English Premier…
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I was stunned and saddened on Monday morning to learn of the sudden passing of a friend and a colleague, Nathan (Nate) Hurle, who was a Senior Director of Enterprise Continuous Improvement at the Cleveland Clinic. He had just turned 47…
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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and…
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TODAY marks the 15th birthday (or is it an anniversary?) of my Lean Blog Interviews podcast (known in the early days as the LeanBlog Podcast). It's an awkward name and part of me wishes I had chosen something with more pizzaz, but it's…
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As I watched the MLB Home Run Derby last night, I really enjoyed watching the Japanese baseball player Shohei Ohtani of the Los Angeles Angels of Anaheim. In fact, he's the only reason I tuned in. He's often compared to the great Babe…
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I'm often reminded of what the late Peter Scholtes would write or say (often repeated by W. Edwards Deming), where he basically said there are three things that can happen when there's pressure to meet a goal or target: Distort the…
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As we approach the 15th birthday / anniversary of my Lean Blog Interviews Podcast, I've experimented with a few formats over the years. There's the core audio podcast, of course. I've also done some video podcasts that were also released…
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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and…
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Thanks everybody for reading my blog here in 2021. And for listening to podcasts... oh so many podcasts. I released 24 "Lean Blog Interviews" podcasts, up from 21 the same period last year (and two data points are not a trend!). This…
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Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys: https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/ I…
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It's been almost ten years and I've wanted to re-visit and re-share this interview that I was honored to do with Paul O'Neill back in 2011, years before I was affiliated with the firm Value Capture. O'Neill was the non-executive chairman…
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I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't lead people in a way that gets them to go along and work with you. I've learned that instead of trying to gain "buy in" after…
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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and…
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Today's post is written by my friends at Creative Safety Supply. They have been a long-time sponsor of the Lean Blog and I appreciate their support. The real question here is, can you really implement Lean strategies successfully…
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