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Here, I wanted to share a few thoughts and ideas from yesterday's inauguration ceremony... First off, stealing the show was poet Amanda Gorman. I was really impressed with her words, her poise, and her delivery. It's a masterclass for…
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Before I get into this post, I want to also point you to another post that I wrote for the Value Capture blog: Salem Health Presentation on Their Covid Vaccination Process and Lean Now, on to the injection mistakes discussion.…
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Let's commemorate Monday's national holiday for Dr. King with a look back at my post from 2012... A Lean Lesson from Dr. Martin Luther King, Jr. And, here a quote that should remind folks of Kaizen and continuous improvement: …
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Of the 32 episodes of the "My Favorite Mistake" podcast that I've released so far, the episode with Billy Taylor has been the most listened to by far -- by a factor of five. Readers of this blog most likely know of Billy from his…
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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! One more note from Mark: Check out Episode 32 of "My Favorite Mistake" with consultant Michele Parrish as…
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I've stopped sharing every single episode of the "My Favorite Mistake" podcast here on the blog, but I will share episodes that feature folks from the Lean community. Today's "My Favorite Mistake" is one such episode, featuring my…
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I was pointed to this tweet late last year: https://twitter.com/Quality_Watch/status/1332428482517712896 Here is the chart in question: It's an important question from the British NHS -- of course, we'd want patients be be…
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Want to have a chance to win one of these snazzy "My Favorite Mistake" coffee mugs? It's the perfect vessel for your coffee or tea... sip and listen! Click here to enter (open to U.S. addresses only due to shipping costs)…
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The main recurring theme in the "My Favorite Mistake" podcast series is learning from mistakes. I've been trying to do more reading on this topic recently. Here's a 2011 HBR article by Prof. Amy Edmondson: Strategies for Learning…
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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! 2020 was an unusual year.  As much as I look forward to seeing it in the rearview mirror, I also…
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I was planning on easing into the holidays, staying safe and healthy at home, trying to be thankful and appreciative for all that I have... and then this article ran across my radar via a Google Alert for the phrase "lean hospitals.": …
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