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I released the eBook version of my book Measures of Success: React Less, Lead Better, Improve More back on August 4th. It's available in Kindle, Apple Books, PDF, and formats compatible with other electronic book readers and…
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Actually being a patient in the emergency department is a learning experience, to say the least. I've done that twice in the past twelve months (two cases of really bad stomach flu with high fever). I don't recommend this if you can avoid…
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Jeff Hunter and I have taught related workshops before, him on the first day (teaching about strategy and Lean), and me on the second (teaching about Measures of Success). We are working to deliver our first COMBINED workshop that…
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I'm presenting a webinar on December 18th at 1 pm ET. You can register here: How to Use Process Behavior Charts to Improve: Case Studies Learn more about how to register in this post.
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Here's the latest installment of "Key Tweets," a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on…
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I really don't enjoy the type of "Throwback Thursday" posts that are triggered by something in the news that reminds me of something that I've blogged about in the past. Sometimes, it seems people are doomed to keep repeating the same…
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I take no joy in the troubles of any automaker, be it Tesla, Nissan, GM or any others over time. Of course, Nissan and GM have been in the news most recently, with the firing (and jailing) of Nissan and Renault CEO Carlos Ghosn. And now,…
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Our anthology book Practicing Lean has raised more than $4,000 for the Louise H. Batz Patient Safety Foundation. The book has been available as an eBook, a paperback, and an audiobook. Now that it has been available for a while and sales…
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At the hospital on Monday, a chaplain shared a Thanksgiving poem on the theme of being grateful. It struck a chord with me. As a Lean practitioner, it's easy to focus on the waste... the problems... the gaps. We think about what could be…
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Here is a new article that I posted on LinkedIn... don't worry, it's not political, but it does look at recent voter turnout rates through a statistical lens. And I think it's a lens that's helpful for looking at metrics in our own…
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Last year, I looked at the free throw statistics of Andre Drummond of the Detroit Pistons. News headlines talked about how much he had improved his free throws, so I looked at one of his performance metrics (free throw percentage) to see if…
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Guest Post by Joe Swartz: At Franciscan Health, we were struggling to create a system-wide standard for our improvement boards. Although we had deployed them to over 50 departments across our 14 hospitals, it has been a struggle to agree on…
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You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee (links below). Skip recently created some excellent videos that explain the basics of…
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So what's the new book and cover pictured here? This is the book being finished by my friend Chip Ponsford, III, DVM. Yes, DVM stands for Doctor of Veterinary Medicine. "Lean Veterinary Practice Management: Higher Quality, Less Waste,…
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