All Posts on Lean Blog

Entrepreneur magazine invited me to present a webinar on Wednesday, June 3 about preparing to get back into the workplace. Learn more here via their website. You can view the recording through their website (it currently requires…
Read More...

Originally posted a few years ago, I'm reposting this for the holiday here in the U.S.
Read More...

Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough…
Read More...

Here is the second post in a series about how to be safe when traveling (if you have to now or when things start opening up a bit). The series includes: Getting GasStaying in a Hotel (this post)Flying on an airplane (coming soon) …
Read More...

Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece…
Read More...

Thanks to Emily Elrod for inviting me to do a video chat webinar as part of a series that she has been running recently on "surviving quarantine by spreading life." It was done on Thursday 5/7 at 4:30 pm ET. This post contains: Our…
Read More...

During this week-from-home pandemic era, one of my projects has been to set up a podcast for the firm Value Capture. A month ago, we decided to name the podcast "Habitual Excellence" as a way of recognizing and building upon an…
Read More...

I was really excited to learn about the new book by Dan Heath, so I pre-ordered it at the start of March. The new book is Upstream: The Quest to Solve Problems Before They Happen. amzn_assoc_tracking_id = "markgraban";…
Read More...