What Former GE CEO Jeff Immelt Says About Mistakes Mark Graban Feb 24, 2021 0 Blog I saw this press release about the new book by former General Electric CEO Jeffrey Immelt. Jeff Immelt to!-->!-->!-->…
The Late Paul O’Neill’s Playbook for Habitual Excellence [Video] Mark Graban Apr 21, 2020 2 Blog Today, I went for a brisk 50-minute walk on a sunny morning and my companion was the voice of the late Paul!-->…
Operational Excellence Mixtape: December 20, 2019 Ryan McCormack Dec 21, 2019 0 Mixtape Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal!-->!-->!-->!-->!-->!-->!-->!-->…
A Hospital CEO’s Humble Reflections on His Role in Lean and Patient Safety Mark Graban Dec 11, 2019 0 Blog Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great!-->…
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award! Mark Graban Nov 19, 2019 0 Blog Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare!-->…
A Continuing Culture of Continuous Improvement at UMass Memorial Health Mark Graban Nov 15, 2019 6 Blog I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health!-->…
GE’s CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality Mark Graban Oct 17, 2019 1 Audio Here's an article from Bloomberg BusinessWeek: GE's Larry Culp Faces Ultimate CEO Test in Trying to Save a!-->!-->!-->…
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their… Mark Graban May 1, 2019 3 Audio Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO,!-->…
Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles” Mark Graban Oct 18, 2018 2 Blog Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby…
GE Gets a Lean CEO — From the Outside Mark Graban Oct 7, 2018 0 Blog Jet lag, even well managed and planned for, meant I was awake early on a Sunday morning. Over breakfast, I read…
A Health System CEO Leads by Example on #Lean & Huddles Mark Graban May 23, 2018 1 Blog Today is one of those days where I think, "Forget what I have to say, read this...." This being a LinkedIn post…
Are Hospitals Not Getting Any Closer to Having “Just Cultures?” Mark Graban May 22, 2018 5 Blog For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See…
Comparing Toyota’s Latest Ramp Up to Tesla’s Mark Graban May 9, 2018 7 Blog The first thing that prompted me to write this post is an interesting article about Toyota and their Georgetown,…
[Cartoon] The Elephant in the (Board) Room Mark Graban Feb 16, 2018 2 Blog Today's post is my eighth cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see…
Quick Hits: #Lean Healthcare Done Right, Mergers Done Wrong? Mark Graban Dec 8, 2017 2 Blog Here are a few "quick hits" - similar to my "clearing the backlog" posts, quick quotes and links to articles you…
A Powerful Message from Toyota’s President, Akio Toyoda: No Best, Only… Mark Graban Dec 4, 2017 4 Blog In today's post, I share and write about this message from Akio Toyoda that was posted online: “Making…
Podcast #286 – Dean Gruner, MD on ThedaCare’s #Lean Journey Mark Graban Aug 30, 2017 0 Interviews My guest for Episode #286 is Dean Gruner, MD, the recently retired CEO of ThedaCare, a health system in Wisconsin…
Book Review: The Work of Management Jason Morin Jun 20, 2017 0 Blog In today's post, Jason Morin, from XPO Logistics, writes a review of Jim Lancaster's recent book "The Work of…