The Late Paul O’Neill’s Playbook for Habitual Excellence [Video]
Today, I went for a brisk 50-minute walk on a sunny morning and my companion the voice of the late Paul O'Neill as…
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CEO
Operational Excellence Mixtape: December 20, 2019
Healthcare - Creating Value for Patients
It's been 20 years since To Err is Human, the seminal…
A Hospital CEO’s Humble Reflections on His Role in Lean and Patient Safety
Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great…
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare…
A Continuing Culture of Continuous Improvement at UMass Memorial Health
I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health…
GE’s CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality
Here's an article from Bloomberg BusinessWeek:
GE's Larry Culp Faces Ultimate CEO Test in Trying to Save a…
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their…
Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO,…
Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles”
Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby…
GE Gets a Lean CEO — From the Outside
Jet lag, even well managed and planned for, meant I was awake early on a Sunday morning. Over breakfast, I read…
A Health System CEO Leads by Example on #Lean & Huddles
Today is one of those days where I think, "Forget what I have to say, read this...."
This being a LinkedIn post…
Are Hospitals Not Getting Any Closer to Having “Just Cultures?”
For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See…
Comparing Toyota’s Latest Ramp Up to Tesla’s
The first thing that prompted me to write this post is an interesting article about Toyota and their Georgetown,…
[Cartoon] The Elephant in the (Board) Room
Today's post is my eighth cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see…
Quick Hits: #Lean Healthcare Done Right, Mergers Done Wrong?
Here are a few "quick hits" - similar to my "clearing the backlog" posts, quick quotes and links to articles you…
A Powerful Message from Toyota’s President, Akio Toyoda: No Best, Only…
In today's post, I share and write about this message from Akio Toyoda that was posted online:
“Making…
Podcast #286 – Dean Gruner, MD on ThedaCare’s #Lean Journey
My guest for Episode #286 is Dean Gruner, MD, the recently retired CEO of ThedaCare, a health system in Wisconsin…
Book Review: The Work of Management
In today's post, Jason Morin, from XPO Logistics, writes a review of Jim Lancaster's recent book "The Work of…
Not All Improvement Ideas Require “Projects” It's Not All About Cost…
In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare…