Tag: Waste
The 8 Wastes of Lean: A Practical Guide (With Healthcare Examples)
TL;DR: The eight wastes give you a lens for seeing problems -- but Lean isn't a scavenger hunt for waste. The real work is...
The Longer Starbucks Coffee Stopper Is Obviously Waste… Unless It Is...
I started with a strong opinion when I took this photo.
The long green Starbucks coffee stopper felt like obvious waste. Five inches of plastic...
When “AI Improvement” Adds Waste Instead of Value: A Hotel Valet...
TL;DR: When a so-called "AI improvement" adds steps, time, and friction while ignoring frontline and customer input, it is not innovation. It is waste,...
Ghosts, Zombies, and Frankenstein Processes: A Lean Halloween Reflection
tl;dr: Halloween might be about ghosts, zombies, and monsters -- but those same creatures sometimes show up in our organizations all year long. They...
Lean UX Insights: Simplifying Birthdate Input on Websites for Better User...
It's surprising to see how often this awful UI / UX design is used on the web. A website (Forbes) wanted me to enter...
How the MLB Pitch Clock Transformed Game Length: A Data-Driven Look...
tl;dr: In the blog post, we delve into MLB's ongoing struggle with slow and lengthy games, analyzing recent rule changes aimed at reducing game...
Patient Frustration: Why Did I Bother Checking In Online Then?
In recent years, healthcare providers increasingly want you to do an "online check in" prior to your appointment. I can see the benefits --...
Waste Upon Waste: Misadventures in Getting Electronic Medical Records Transferred
I know I'm not alone in being frustrated by something as simple -- seemingly simple -- as transferring electronic medical records from one physician's...
How the Toyota Production System Built Pandemic Resilience, Not Risk
A culture of learning makes the difference, not "low inventory"
Last year, I wrote a post that criticized those, including the Wall St Journal, who...
Reader Question: Would You Call This a “Lean Burial”?
I try not to use the word "Lean" as an adjective that means "better." We see this a lot online, the so-called "Lean boarding...
Developing a ‘Hatred for Waste’: Action-Oriented Lean Leadership, with Jamie Flinchbaugh
Scroll down for how to subscribe, transcript, and more
We've been on hiatus over the summer here, so I've taken a look back at some...
I Helped a Doctor’s Office Reduce Some Waste — Will it...
As part of my relocation to California, I need to establish a relationship with an ophthalmologist here, as I have had early-onset glaucoma for...
