TL;DR: Captain “Sully” Sullenberger’s leadership lessons from Flight 1549 highlight that safety depends on humility, trust, teamwork, and learning from mistakes–not heroics or checklists alone. High-risk industries like aviation improve safety by focusing on systems, psychological safety, and fact-based decisions.…
Mark’s note: Here is a guest post by my good friend Naida Grunden, author of two great books on Lean Healthcare. America’s 5000 hospitals face a perfect storm: aging facilities that need renovation, replacement, or seismic retrofit versus a vastly…
I was quoted / interviewed in this piece that was published by daSILVEA Architects: “Re-thinking Healthcare: Improving Patient Care through Design.” My friends Naida Grunden and Charles Hagood (co-authors of Lean-Led Hospital Design, which was just awarded the Shingo professional…
Yesterday was an outstanding day at the Northeast Shingo Prize Conference in Worcester, Massachusetts – my first time attending and speaking at this event. It’s always great to see Bruce Hamilton (of “Toast Kaizen” fame) and the rest of the…
I hope you’ll join me and a lot of Lean friends at the 2012 Northeast Shingo Prize Conference, to be held in Worcester, MA September 25 and 26. I’m honored to be part of a great program (PDF), with keynote…
Episode #148 is a conversation with a returning guest, Naida Grunden (previous episode) and her co-author Charles Hagood (of Healthcare Performance Partners), talking about their new book Lean-Led Hospital Design: Creating the Efficient Hospital of the Future. It’s an outstanding…
I’m in Las Vegas, speaking today to close the Lean Healthcare PowerDay event. There are many great speakers, including Dr. Richard Shannon, Dr. David Munch, and my good friend and fellow author, Naida Grunden. Click on their names to listen…
Back by popular demand, here are links to some more articles I’ve read recently that might be of interest on a number of Lean related topics: Potent Medicine Delivers a Treatment Plan for U.S. Health Care (new book from Dr.…
Thanks to those of you who sent me the link to this Washington Post article called “The Pain of Wrong Site Surgery.” The piece highlights how the patient safety battle has not yet been won and “some researchers and patient…
Today’s post is from my friend Naida Grunden, author of the outstanding book The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods. In 2003, in a meeting room in Pittsburgh, then-Treasury Secretary Paul O’Neill led a…
You might have read my blog post from last week about an unsafe taxi driver and medical errors – Said the Unsafe Taxi Driver, “Well, Did I Hit Anybody?” In a colossal coincidence, the New York Times columnist Maureen Dowd…
In this post, I’m going to tell you about some upcoming Lean events I’m involved in – planning, producing, or participating. Eric Ries “Lean Startups” Webinar for LEI Shingo Prize Conference Lean Healthcare Transformation Summit I think these will all…
