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How Kura Revolving Sushi Somewhat Mistake-Proofs Key Customer Moments

Mistake-proofing is a spectrum. Some things are "somewhat mistake-proofed" (or "error-proofed). I love eating at Kura Revolving Sushi. It's not "the best" sushi in the...

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Hi, I'm Mark Graban!

Welcome to my blog about improving organizations through “Lean” management methods and mindsets. Learn more.

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