I was quoted / interviewed in this piece that was published by daSILVEA Architects: “Re-thinking Healthcare: Improving Patient Care through Design.” My friends Naida Grunden and Charles Hagood (co-authors of Lean-Led Hospital Design, which was just awarded the Shingo professional publication award) were also interviewed in the piece.
One thing I said that I'd like to clarify: “Lean is not always an easy sell, it's a leap of faith.” By that, I mean that the cost of using Lean design might be known (the staff time, etc.) but the benefits (cost savings during construction and over time) are a projection – they aren't known with certainty. So, it's a leap of faith (but not one that's excessively risky). What's risky, to me, is building hospitals the way they've always been built!
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.