Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…
Browsing Tag
Leadership
Leaders & Lean: We Need to Better Support Doctors and Other Providers
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and…
How to Go From Analytical Wonk to “Process Improvement” Coach In…
As you might know, I have always enjoyed baseball and like blogging about ideas and statistics that come from the…
20+ Years Ago at GM: The Quality Death Spiral of Bad Management & Blaming…
My first job out of college was as an Industrial Engineer at the General Motors Livonia Engine Plant. Blogging…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety For…
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
Can Humility Lead to Excellence?
Mark's Note: Today's post is by Kay Kendall, CEO & Principal of BaldrigeCoach. You might remember her from…
Podcast #303 – Craig Deao, Effectively Engaging Employees… and…
Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.
Today, we're talking about his…
“Measures of Success” — The Need for a Measured Response to Our…
Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad,…
Managers Must Help The People They Supervise Otherwise, what's the path to getting…
Last week, a nurse manager downloaded the free first chapter of my book Lean Hospitals and wrote this message in…
The question I’d ask in response to “Why are my employees not…
Over the years, many people have asked me some variation of the question:
"Why are my employees not embracing…
#ChangeChampions: Why a Better Hospital Supply Chain Starts with Better…
Today, I'd like to share the latest in my series of articles about "Champions of Change," which is based on a…
What’s Going on with Lean at ThedaCare?
I’ve heard a lot of rumblings recently about what might be happening at ThedaCare, a health system in Wisconsin…
Lessons from the NUMMI 10th Anniversary Book Published in 1994 "Lean" does not…
I did manage to buy a book that was published by NUMMI to celebrate their 10th anniversary. "10 Years of Quality…
What’s Going on at Tesla? Is @ElonMusk Following up on Employee Injuries? …
There's a lot to admire about Elon Musk. I admire his risk taking and his entrepreneurial spirit. I use PayPal a…
Podcast #300 – Tracey & Ernie Richardson, The Toyota Engagement…
My guests for Episode #300 of the podcast are Tracey and Ernie Richardson, authors of the excellent book titled:…
When “Resistance to Change” Is Really Something Very Different It…
In some of the major Lean transformation stories (in manufacturing in healthcare) usually include stories about…
Employee Complaints About Lean in Healthcare, Even at Some of the Best…
Last week, I blogged about some employee complaints related to rotating day and night shifts at the Toyota San…
[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should…
The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An…