Podcast #311 – Jess Orr, #Lean Leadership Lessons from Toyota and Beyond
My guest for Episode 311 is Jess Orr, a continuous improvement practitioner at WestRock, a large paper and…
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Leadership
Podcast #310 – Steve Shortell, The Impact of #Lean on Healthcare Quality
Joining me again for Episode 310 is Stephen M. Shortell Ph.D., MPH, MBA. He is Blue Cross of California…
Upcoming KaiNexus Webinars: A3 Software & Easing the Pain of Change
We have two free webinars coming up in the next week, hosted by KaiNexus. I hope you can join us.
Oh, as a…
A Health System CEO Leads by Example on #Lean & Huddles
Today is one of those days where I think, "Forget what I have to say, read this...."
This being a LinkedIn post…
Are Hospitals Not Getting Any Closer to Having “Just Cultures?”
For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See…
Comparing Toyota’s Latest Ramp Up to Tesla’s
The first thing that prompted me to write this post is an interesting article about Toyota and their Georgetown,…
Can You Answer “Yes” to These Three Important Workplace Questions?
I'm often reminded of three challenging questions that are asked by Paul O'Neill, former CEO of Alcoa and former US…
Lessons from Tesla “Schooling” Toyota: Did You Get the Memo? Making…
Tesla CEO Elon Musk has been quoted as saying he will "school Toyota on Lean manufacturing."
OK, let's take…
Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…
Leaders & Lean: We Need to Better Support Doctors and Other Providers
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and…
How to Go From Analytical Wonk to “Process Improvement” Coach In…
As you might know, I have always enjoyed baseball and like blogging about ideas and statistics that come from the…
20+ Years Ago at GM: The Quality Death Spiral of Bad Management & Blaming…
My first job out of college was as an Industrial Engineer at the General Motors Livonia Engine Plant. Blogging…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety For…
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
Can Humility Lead to Excellence?
Mark's Note: Today's post is by Kay Kendall, CEO & Principal of BaldrigeCoach. You might remember her from…
Podcast #303 – Craig Deao, Effectively Engaging Employees… and…
Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.
Today, we're talking about his…
“Measures of Success” — The Need for a Measured Response to Our…
Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad,…
Managers Must Help The People They Supervise Otherwise, what's the path to getting…
Last week, a nurse manager downloaded the free first chapter of my book Lean Hospitals and wrote this message in…
The question I’d ask in response to “Why are my employees not…
Over the years, many people have asked me some variation of the question:
"Why are my employees not embracing…