Tag: Leadership

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

By February 23, 2017 8 Comments Read More →
The Advice about #Lean That Your Hospital CEO Should Be Getting

The Advice about #Lean That Your Hospital CEO Should Be Getting

Art Byrne's latest book, The Lean Turnaround Action Guide, has a lot of great tips that he's trying to share, CEO to CEO. How many CEOs are reading this book and heeding his advice, in manufacturing or in healthcare?

By February 21, 2017 3 Comments Read More →
From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the “gemba” (the workplace). What is “the riddler” and why should you avoid being one in your efforts to create a culture of continuous improvement?

By February 16, 2017 0 Comments Read More →
What the World’s Best Organizations (in Business or Sports) Do…

What the World’s Best Organizations (in Business or Sports) Do…

Domonique Foxworth, who earned an MBA from Harvard Business School after his NFL playing days, says, "... there are competitive advantages to be gained in the way that organizations are run.”

By January 5, 2017 2 Comments Read More →
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my time as an undergraduate student at Northwestern University. I played drums in the marching band there for four years.

By December 16, 2016 4 Comments Read More →
“The reign of the king-leader is gone” at GM? What about healthcare?

“The reign of the king-leader is gone” at GM? What about healthcare?

I was happy to see an engineer (Chemical Engineering) and a General Motors leader, Alicia Boler Davis, on the cover of the Northwestern University alumni magazine.

See this profile and story:

DRIVING GM

By December 12, 2016 0 Comments Read More →
#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

By December 8, 2016 0 Comments Read More →
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library.

They are also available via YouTube and this playlist.

By December 1, 2016 1 Comments Read More →
Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

I recently wrote about my exploration of the collected papers of the late Don Ephlin, a UAW senior leader and a professor of mine at MIT.

In that first post, I shared a few quotes that were scattered around the original NUMMI Team Member Handbook from 1984, the year that the plant re-opened as the joint venture between GM and Toyota. (Read past posts about NUMMI).

By November 15, 2016 8 Comments Read More →
Emmitt Smith, An Inadvertent #Lean Coach at #AMEDallas?

Emmitt Smith, An Inadvertent #Lean Coach at #AMEDallas?

Were there Lean ideas to be found in a tour of AT&T Stadium and an AME Conference speech by NFL great Emmitt Smith?

By October 28, 2016 3 Comments Read More →
Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Joining me for Episode #263 is another returning guest, Pascal Dennis (@AuthorPascal on Twitter). He was previously a guest on Episodes #96 and #239, talking about two of his previous books (see a full list here).

By September 21, 2016 1 Comments Read More →
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital:

What Do You (or Your ______) Like or Dislike Most About Your Hospital?

What Do You (or Your ______) Like or Dislike Most About Your Hospital?

This article caught my eye at Becker’s Hospital Review:

We asked 13 physicians what they really think of their hospital

Even though organizations do formal physician and staff satisfaction surveys, the questions posed here is one that we should ask people frequently (including patients) in the name of improvement.

Podcast #255 – Mark DeLuzio, “Turn Waste Into Wealth” With Lean

Podcast #255 – Mark DeLuzio, “Turn Waste Into Wealth” With Lean

This episode is sponsored by StoreSMART.

My guest for episode #255 is Mark DeLuzio, author of the recently-released book Turn Waste into Wealth: How to Find Cash in Every Corner of the Company. It’s Mark’s first book, but he’s been well known in the Lean community for a long time.

What Happens to Leaders Who Don’t Listen?

What Happens to Leaders Who Don’t Listen?

There’s a lot of silly stuff that people post that appears on the LinkedIn main page when I log in, between narcissistic selfies and urban legends like the one about Bill Gates and his daughter that’s making the rounds.

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

Thanks to this post by Bruce Hamilton (aka “Toast Guy” or “Old Lean Dude”), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of “Roger & Me” fame), to fully automate car factories. Their concept was the “lights-out factory” that could run without people (other than a security guard).

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to...

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

As the 3rd edition of my book Lean Hospitals is starting to ship, I’m having some great conversations with people about the “State of Lean Healthcare” in 2016 (as much as one can generalize). Two of those conversations about the book and Lean healthcare will released as podcast episodes through the Gemba Academy Podcast and the Lean Leadership Podcast. Those episodes should be available soon, but you can subscribe to their podcasts to be notified.