Patient Safety

Medical errors are not a laughing matter. Harm (or death) resulting from preventable process problems are far more…

Healthcare - Creating Value for Patients An experienced doctor in Toronto caused harm, operated…

When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality…

My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has…

A few of you sent me this article from Modern Healthcare (thanks!): Virginia Mason Health CEO Dr. Gary…

Mark's note: This post is reprinted from an email from Laura Batz Townsend, the CEO of the Louise H. Batz Patient…

My typing is a bit hampered after my finger surgery still. At least my surgery was safe and my outcomes seem to be…

I'm very happy that my friend and long-time colleague Meghan Scanlon, a Principal with the firm Value Capture,…

Last week, I had the chance to teach and facilitate a Lean education session for a group of health system…

Mark's note: Mike Sporer has commented a few times on blog posts and I invited him to write this guest post after…

Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the…

Actually being a patient in the emergency department is a learning experience, to say the least. I've done that…

Mark's Note: I asked my firiend Sam Selay to write a blog post on this topic after some private discussions that we…

It's great to see Lean healthcare featured in one of the world's leading news and business publications. The…

I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June: Cambridge…

Healthcare is full of terms that obfuscate things. Ironically, use of the word "obfuscate" can be an example of…