Lean: A Combination of “Why?” and “Why Not?”
When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality…
Browsing Tag
Patient Safety
Podcast #341 – Dr. Rob Hackett (@patientsafe3) on #TheatreCapChallenge…
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has…
Dr. Gary Kaplan and Virginia Mason Medical Center’s “War on…
A few of you sent me this article from Modern Healthcare (thanks!):
Virginia Mason Health CEO Dr. Gary…
Remembering Louise Batz’s Tragic Death From Medical Error 10 Years Later
Mark's note: This post is reprinted from an email from Laura Batz Townsend, the CEO of the Louise H. Batz Patient…
Every Week Should be Patient Safety Awareness Week
My typing is a bit hampered after my finger surgery still. At least my surgery was safe and my outcomes seem to be…
Webinar Preview (and Recording): Pursuing Zero Harm as a Driver of Lean in Any…
I'm very happy that my friend and long-time colleague Meghan Scanlon, a Principal with the firm Value Capture,…
So Who Else Forgot to Pack Socks?
Last week, I had the chance to teach and facilitate a Lean education session for a group of health system…
A Patient’s Perspective: Hospital Surveys Miss the Mark
Mark's note: Mike Sporer has commented a few times on blog posts and I invited him to write this guest post after…
Podcast #329 – Mike Eisenberg, The Film “To Err is Human” and…
Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the…
Friday Night at the ER: Fun Learning Through a Tabletop Simulation
Actually being a patient in the emergency department is a learning experience, to say the least. I've done that…
Podcast #317 – Patricia Morrill, “The Perils of Uncoordinated…
My guest for Episode #317 of the podcast is Patricia Morrill, a speaker, trainer, consultant, researcher, and…
A Lean Healthcare Job Interview Process: Thoughts and Reflections
Mark's Note: I asked my firiend Sam Selay to write a blog post on this topic after some private discussions that we…
Podcast #310 – Steve Shortell, The Impact of #Lean on Healthcare Quality
Joining me again for Episode 310 is Stephen M. Shortell Ph.D., MPH, MBA. He is Blue Cross of California…
Lean Healthcare Featured in “The Economist” And some encouraging…
It's great to see Lean healthcare featured in one of the world's leading news and business publications. The…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths
I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:
Cambridge…
Quality Improvement Through Obfuscation?
Healthcare is full of terms that obfuscate things. Ironically, use of the word "obfuscate" can be an example of…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety For…
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
[Cartoon] The Elephant in the (Board) Room
Today's post is my eighth cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see…