The Power of Explaining Why When Asking Passengers to Wear Masks
So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go…
Browsing Tag
Aviation
When “Required” Doesn’t Actually Mean Required When it Comes to…
tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this…
The More I Travel, the More Kaizen Opportunities I Create
Many of you have asked if I'm at the AME Conference this week in Chicago. I am not, as I had a previous invitation…
Episode #9 of the “Lean Whiskey” Podcast: Affordable Bourbon,…
Mark and Jamie
It's great to have Jamie Flinchbaugh back for another episode of the Lean Whiskey podcast.
…
Operational Excellence Mixtape: October 25, 2019
Healthcare - Creating Value for Patients
If you set a target without providing a clear path on how …
Operational Excellence Mixtape: October 11, 2019
Healthcare - Creating Value for Patients
Transformation and quality improvement is rarely sustained…
Operational Excellence Mixtape: September 27, 2019
Healthcare - Creating Value for Patients
Globally, at least 5 patients die every minute due to unsafe…
So, I Finally Left an iPad Behind in an Airplane Seatback Pocket
The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last…
Remembering Herb Kelleher: The Power of Authentically Engaging Employees
Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines.
…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety For…
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
Airplane Food: Flight Attendant Kaizen or a Violation of Standardized Work?
Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL…
The Good and the Bad of the United CEO’s Follow Up to Flight 3411 Why a lack…
It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some…
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System…
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety
OK, it's Tuesday... "Throwback Tuesday." I'll make that a thing.
Somebody I really appreciated getting to know,…
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why…
Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety
Episode #246 is my second episode in recognition of Patient Safety Awareness Week.
My guest is Steve…
When Warnings Aren’t Given or Heeded, People Die: Planes, Ice Cream &…
In healthcare, it's a well-known problem that people often don't speak up to point out risks or to report near…
Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this…