Ryan McCormack’s Operational Excellence Mixtape: January 13th, 2023 Ryan McCormack Jan 13, 2023 0 Mixtape Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Retired RAF Pilot Peter Docker, on Leadership From the Jumpseat Mark Graban Jan 25, 2022 0 Interviews Scroll down for how to subscribe, transcript, and more Peter Docker My guest for Episode #437 of!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->…
The Power of Explaining Why When Asking Passengers to Wear Masks Mark Graban Jun 25, 2020 4 Blog So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go!-->…
When “Required” Doesn’t Actually Mean Required When it Comes to… Mark Graban Jun 16, 2020 12 Blog tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this!-->!-->!-->…
The More I Travel, the More Kaizen Opportunities I Create Mark Graban Nov 6, 2019 9 Blog Many of you have asked if I'm at the AME Conference this week in Chicago. I am not, as I had a previous invitation!-->…
Episode #9 of the “Lean Whiskey” Podcast: Affordable Bourbon,… Mark Graban Nov 5, 2019 0 Lean Whiskey Mark and Jamie It's great to have Jamie Flinchbaugh back for another episode of the Lean Whiskey podcast. !-->!-->!-->!-->!-->…
Operational Excellence Mixtape: October 25, 2019 Ryan McCormack Oct 25, 2019 3 Mixtape Healthcare - Creating Value for Patients If you set a target without providing a clear path on how !-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: October 11, 2019 Ryan McCormack Oct 12, 2019 0 Mixtape Healthcare - Creating Value for Patients Transformation and quality improvement is rarely sustained!-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: September 27, 2019 Ryan McCormack Sep 28, 2019 0 Mixtape Healthcare - Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe!-->!-->!-->!-->!-->!-->!-->!-->…
So, I Finally Left an iPad Behind in an Airplane Seatback Pocket Mark Graban Jan 16, 2019 7 Blog The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last!-->…
Remembering Herb Kelleher: The Power of Authentically Engaging Employees Mark Graban Jan 6, 2019 3 Blog Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines. !-->!-->!-->…
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety Mark Graban Apr 6, 2018 2 Blog After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
Airplane Food: Flight Attendant Kaizen or a Violation of Standardized Work? Mark Graban Sep 19, 2017 9 Blog Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL…
The Good and the Bad of the United CEO’s Follow Up to Flight 3411 Mark Graban May 5, 2017 0 Audio It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some…
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System… Mark Graban Apr 10, 2017 37 Blog I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety Mark Graban Sep 13, 2016 0 Blog OK, it's Tuesday... "Throwback Tuesday." I'll make that a thing. Somebody I really appreciated getting to know,…
The Need for Standardized Work When Ordering Whiskey Mark Graban Jun 3, 2016 2 Blog Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why…
Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety Mark Graban Mar 17, 2016 2 Blog Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve!-->!-->!-->!-->!-->…