Remembering Herb Kelleher: The Power of Authentically Engaging Employees
Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines.
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Browsing Tag
Aviation
Notes from Hearing “Sully” Speak: Humility, Leadership, and Safety For…
After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the…
Airplane Food: Flight Attendant Kaizen or a Violation of Standardized Work?
Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL…
The Good and the Bad of the United CEO’s Follow Up to Flight 3411 Why a lack…
It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some…
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System…
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety
OK, it's Tuesday... "Throwback Tuesday." I'll make that a thing.
Somebody I really appreciated getting to know,…
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why…
Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety
Episode #246 is my second episode in recognition of Patient Safety Awareness Week.
My guest is Steve Montague,…
When Warnings Aren’t Given or Heeded, People Die: Planes, Ice Cream &…
In healthcare, it's a well-known problem that people often don't speak up to point out risks or to report near…
Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this…
Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room
MP3 File (run time 46:37)
Today's guest is my friend John Ervin and we were able to sit down together here in…
Throwback Thursday: GM Got Gamed & The Original Intent of Their Standup…
Continuing the "Throwback Thursday" theme for the 10th anniversary of my blog, today's post looks back at and…
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
MP3 File (run time 38:47)
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I…
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…
LinkedIn Article: How Can We Increase Cross Training to Better Serve Customers?
Here is an article I posted yesterday to LinkedIn: An Airline Worker's Lament: "They Won't Let Me Help You."
On…
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really…
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was…
LinkedIn Post: American Airlines Cannot or Will Not Serve Their Customers?
I wrote a post for the LinkedIn Influencers series:
American Airlines Should Own Their Situation, Not Just Blame…
Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from…