Season 2 of The Rehearsal opens in a cockpit. Two pilots are on final approach. The first officer thinks they’re lined up wrong and says so, mildly. The captain brushes it off. The first officer tries again, a little more…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
TL;DR: Emergency slide deployments happen far too often to be dismissed as “human error.” When a mistake repeats at scale, it’s a system design problem. This Delta incident shows why leaders must design processes that anticipate human fallibility–rather than blaming…
TL;DR: Aviation’s safety culture is built on humility: pilots expect mistakes, admit them quickly, and learn without blame. Leaders in any industry can create the same psychological safety by modeling humility, encouraging people to speak up, and treating mistakes as…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make…
TL;DR: Boeing CEO Dave Calhoun wants to close the company’s “shadow factories” – the rework operations where planes get repaired, upgraded, and checked before final delivery. The phrase echoes the older Lean idea of the “hidden factory.” Closing it is…
What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out? I’d love to know. “Quality is made in the boardroom.” W. Edwards Deming I rolled my…
TL;DR: The phrase “mistakes are proof you’re trying” is true in some settings and dangerously misleading in others. In innovation work — product development, marketing experiments, learning new skills — mistakes are often part of growth and should be expected,…
TL;DR: Psychological safety in aerospace manufacturing isn’t optional–it’s a matter of life and death. When workers are punished for speaking up about quality problems, defects go unreported, risks multiply, and passengers pay the price. Psychological Safety is not some nice-to-have…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…