Scroll down for how to subscribe, transcript, and more My guest for Episode #437 of the Lean Blog Interviews Podcast is Peter Docker. He is the author of the book Leading From the Jumpseat: How to Create Extraordinary Opportunities by…
So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go back to Orlando for my movers to pack up the old place. I’ve heard a lot of good things…
tl;dr: Airlines, including American and Delta say that masks are “required” on board, but enforcement of this supposed requirement is spotty, at best. It would be more accurate to say they’re “requested” or “recommended.” But, a new announcement promises tougher…
Many of you have asked if I’m at the AME Conference this week in Chicago. I am not, as I had a previous invitation to speak at the Swiss Lean Conference today. My theme was Kaizen — engaging everybody, everywhere,…
It’s great to have Jamie Flinchbaugh back for another episode of the Lean Whiskey podcast. We linked up on Halloween night to share a drink and ideas about lean. We discuss air travel, which we both experience in volume, and…
Healthcare – Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail to achieve it, then staff will achieve the target – by any means necessary and…
Healthcare – Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges of adopting lean management systems in the NHS in “Is quality a strategy or an operation?”.…
Healthcare – Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization is calling for urgent action to reduce patient harm in healthcare. On this theme, Manitoba discloses…
The “Miracle on the Hudson” was 10 years ago today. Read my blog post about hearing Sully speak at an event last year. I got my first (and only) iPad in early 2014. I use many Apple products, but I’m…
Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines. Southwest posted a nice tribute photo of him on the front of their website and also put up a special website HonoringHerb.org. Kelleher…
TL;DR: Captain “Sully” Sullenberger’s leadership lessons from Flight 1549 highlight that safety depends on humility, trust, teamwork, and learning from mistakes–not heroics or checklists alone. High-risk industries like aviation improve safety by focusing on systems, psychological safety, and fact-based decisions.…
Today’s blog post is about airplane food. It’s not about the quality of airplane food… it’s not an SNL Seinfeld-ish “what’s the deal with airplane food?” rant, if you remember that classic sketch. As I’ve sometimes blogged about, I fly…
