Tag: Aviation
Airplane Food: Flight Attendant Kaizen or a Violation of Standardized Work?
Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL Seinfeld-ish "what's the deal with...
The Good and the Bad of the United CEO’s Follow Up...
It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some policies. But why does he say they don't have a culture problem if employees aren't empowered? That sounds like "culture" and a "problem" to me.
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the...
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral.
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety
OK, it's Tuesday... "Throwback Tuesday." I'll make that a thing.
Somebody I really appreciated getting to know, before her retirement from healthcare improvement work, was...
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
Podcast #246 – Steve Montague, a Pilot’s Viewpoints on Lean Healthcare,...
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Episode #246 is my second episode in recognition of Patient Safety Awareness Week.
My guest is Steve Montague, who talked about Lean and Crew Resource Management...
When Warnings Aren’t Given or Heeded, People Die: Planes, Ice Cream...
In healthcare, it's a well-known problem that people often don't speak up to point out risks or to report near misses. It's an organizational...
Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this story...
Podcast #215 – John Ervin, Lean & Patient Safety in the...
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Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has...
Throwback Thursday: GM Got Gamed & The Original Intent of Their...
Continuing the "Throwback Thursday" theme for the 10th anniversary of my blog, today's post looks back at and builds upon one of my favorites...
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation safety. Aviation has gotten much safer over the...
