Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this…
Browsing Tag
Aviation
Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room
MP3 File (run time 46:37)
Today's guest is my friend John Ervin and we were able to sit down…
Throwback Thursday: GM Got Gamed & The Original Intent of Their Standup…
Continuing the "Throwback Thursday" theme for the 10th anniversary of my blog, today's post looks back at and…
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
MP3 File (run time 38:47)
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve…
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…
LinkedIn Article: How Can We Increase Cross Training to Better Serve Customers?
Here is an article I posted yesterday to LinkedIn: An Airline Worker's Lament: "They Won't Let Me Help You."
On…
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really…
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was…
LinkedIn Post: American Airlines Cannot or Will Not Serve Their Customers?
I wrote a post for the LinkedIn Influencers series:
American Airlines Should Own Their Situation, Not Just Blame…
Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from…
Parallels and Learning Between Aircraft Engine MRO and Human Healthcare
My wife is a leader in a business (not GE) that does aircraft engine "MRO" work - maintenance, repair, and…
What I’m Reading 8/29/13: Forcing Happiness, Saving $$ By Not Using Your…
As we move into the Labor Day weekend, I need to close some browser tabs that are full of things that I was maybe…
If Indian Restaurants Can Be Transparent, Why Not Hospitals?
I was happy to see that one of my local Indian restaurants not only has very good Yelp reviews... they also have a…
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me…
Iterating or Improving vs. Doing It Right the First Time
I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It…
Follow Up: American Airlines Actually Error Proofed This!
You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website")…
Getting to the Root Cause on ABC’s Grey’s Anatomy
Last week, my wife was watching ABC's show "Grey's Anatomy," as she always does. Again, as she often does, she'll…
A Test for Executive Candidates – It’s Time to Power Off and…
A few years ago, there was a lot of buzz about how a board should evaluate a potential job candidate by seeing…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…