Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from…
Browsing Tag
Aviation
Parallels and Learning Between Aircraft Engine MRO and Human Healthcare
My wife is a leader in a business (not GE) that does aircraft engine "MRO" work - maintenance, repair, and…
What I’m Reading 8/29/13: Forcing Happiness, Saving $$ By Not Using Your…
As we move into the Labor Day weekend, I need to close some browser tabs that are full of things that I was maybe…
If Indian Restaurants Can Be Transparent, Why Not Hospitals?
I was happy to see that one of my local Indian restaurants not only has very good Yelp reviews... they also have a…
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me…
Iterating or Improving vs. Doing It Right the First Time
I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It…
Follow Up: American Airlines Actually Error Proofed This!
You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website") where…
Getting to the Root Cause on ABC’s Grey’s Anatomy
Last week, my wife was watching ABC's show "Grey's Anatomy," as she always does. Again, as she often does, she'll…
A Test for Executive Candidates – It’s Time to Power Off and…
A few years ago, there was a lot of buzz about how a board should evaluate a potential job candidate by seeing…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
I Wish American Airlines Would Error Proof This on Their Website
As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the…
Moving Beyond “Be More Careful”
Last weekend, I watched a show on the Smithsonian Channel that was an interesting contrast to the CNN show I…
My Flight Attendant’s Coffee Kaizen
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees…
A Lean Guy Reads the Globe and Mail – Shoelaces & Plane Crashes
I was in Canada a few weeks back and two articles from the Globe and Mail newspaper caught my eye - stories from…
The Need for Pilots (Not the flying kind) at the TSA?
My dad was flying back from Seattle last week and he noticed this at the TSA "gemba" in the airport, as he reported…
World Series Defect: Wrong Pitcher
People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange…
Checklists Promoted and Debated on “Grey’s Anatomy”
It's my second post about the TV show Grey's Anatomy, the first being "McDreamy" Fights the Blame Game on "Grey's…
Said the Unsafe Taxi Driver, “Well, Did I Hit Anybody?”
When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride…