Tag: GM

Calling a Supervisor a “Process Coach” Doesn’t Mean the Job Really...

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Ford spends roughly $100,000 a year on each of its first-line production supervisors. The title on the job posting is "Process Coach" - language...

Toyota vs. Tesla: What Manufacturing Mindsets Reveal About Quality and Culture

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Tesla builds cars in what used to be the NUMMI factory, a joint venture between Toyota and GM (which meant it was run as a Toyota plant with "Lean" practices). Before that, it was a dysfunctional GM plant. Now that it's a Tesla plant, did they learn from Toyota or does it seem more like "the old GM?"

Long-Term Thinking: What NUMMI Understood and GM Struggled to Practice

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TL;DR: GM said it believed in long-term thinking. NUMMI actually practiced it. A 1987 GM executive summary admitted that short-term financial pressure drove decisions...

Inside the 1987 NUMMI Management Practices Executive Summary: Why Leadership Mattered...

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TL;DR: In 1987, GM accurately documented why NUMMI worked--and it wasn't tools, techniques, or discipline. This internal report reveals a management system built on...

Why Technical Solutions Fail Without People: Reflections from 30 Years in...

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This summer marked 30 years since I started my first job out of college--working as an engineer at a General Motors engine plant in...

From Cost Cutting to Real Continuous Improvement: A Lesson from My...

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TL;DR: I learned SQDC the hard way at GM--first under cost- and throughput-obsessed leadership, then from a NUMMI-trained plant manager who showed me why...

Closing Boeing’s “Shadow Factory” is Harder Than it Sounds

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For a long time, I've heard the phrase "the hidden factory" used to describe various forms of waste in a factory, including rework operations...

Accountability in Leadership: A GM Flashback on Blame, Fear, and Culture

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TL;DR: A GM flashback shows how blame-based, command-and-control leadership destroys accountability instead of creating it. Real accountability starts at the top--when leaders model learning,...

If GM Had Learned from NUMMI: An Alternate History of Lean...

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TL;DR: GM had the chance to learn the Toyota Production System firsthand at NUMMI starting in 1984. They didn't. I asked ChatGPT to imagine...

The Book “Rivethead” and GM’s Demeaning “Quality Cat” Mascot

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I've updated and am republishing an old 2005 blog post that I wrote about a former GM assembly worker, Ben Hamper, who has some...

Podcast #363 — Crystal Y. Davis on the Business Impact of...

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For Episode #363, I'm joined by Crystal Davis as we discuss: What are you seeing in terms of how Covid19 is disrupting businesses? How...

On the Recent Passing of Two American Auto Industry Legends: Lee...

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Lee Iacocca, the former CEO of Chrysler, passed away on July 2. Ross Perot, founder and former CEO of EDS, also passed away a...
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