Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of,…
Browsing Tag
Quality
Podcast #353 — Quint Studer on Tips for Busy Leaders in Healthcare and…
My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint…
How Does a Loving & Caring Organization Get Accused of Treating People This…
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think…
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare…
Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &…
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is…
Do Operating Rooms Need More Warning Signs to Prevent So-Called “Never…
Medical errors are not a laughing matter. Harm (or death) resulting from preventable process problems are far more…
A Strong Signal in the Number of Home Runs — and a Surprising Special Cause
It's been a busy few weeks for me with work travel and, blogwise, I'm winding down into a few weeks of "blog…
Bob Lutz on Tesla, Threats, & Communication About Quality – and…
Hat tip to Stan Feingold from StoreSMART (a Lean Blog sponsor) for sending me this article:
Bob Lutz Talks…
Dr. Gary Kaplan and Virginia Mason Medical Center’s “War on…
A few of you sent me this article from Modern Healthcare (thanks!):
Virginia Mason Health CEO Dr. Gary…
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and…
Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time…
On Podcast Server Downtime, Scars from General Motors, and Taking Ownership of My…
Ever since I started podcasting in 2006, I've been using a company called "Hipcast" to be the "hosting" company…
Journalists — Please Stop Using “Assembly Line” as a Lazy…
Back in 2006, I wrote my first blog post about the unfortunate use of "assembly line" to mean "bad quality." The…
Adventures in Self Publishing: Defects & Escapes
When I started my career in the auto industry, I learned that a "not defect" is a product that doesn't meet…
Friday Night at the ER: Fun Learning Through a Tabletop Simulation
Actually being a patient in the emergency department is a learning experience, to say the least. I've done that…
Podcast #310 – Steve Shortell, The Impact of #Lean on Healthcare Quality
Joining me again for Episode 310 is Stephen M. Shortell Ph.D., MPH, MBA. He is Blue Cross of California…
Lean Healthcare Featured in “The Economist” And some encouraging…
It's great to see Lean healthcare featured in one of the world's leading news and business publications. The…
Quality Improvement Through Obfuscation?
Healthcare is full of terms that obfuscate things. Ironically, use of the word "obfuscate" can be an example of…
Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…