The Third Time (Almost the Fourth) Was the Charm at Starbucks — Training…
When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I'm a pretty regular…
Browsing Tag
Quality
Waste Upon Waste: Misadventures in Getting Electronic Medical Records Transferred
I know I'm not alone in being frustrated by something as simple -- seemingly simple -- as transferring electronic…
Beyond Discipline: You Can’t Punish Your Way to Perfection
For a long time, it's bothered me that organizations typically react to a mistake with punishment. This is even…
Professor John Grout, A Deep Dive On Mistake Proofing And Lean
My guest for Episode #462 of the Lean Blog Interviews Podcast is Professor John Grout, the…
Gauthier Duval on Kaizen Events, Organizational Development, and…
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My guest for Episode #461 of the Lean…
Philip Holt on Leading and Living Lean, With Simplicity
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My guest for Episode #460 of the Lean…