The Book “Rivethead” and GM’s Demeaning “Quality…
I've updated and am republishing an old 2005 blog post that I wrote about a former GM assembly worker, Ben Hamper,…
Browsing Tag
Quality
Sumitra Vig on Lean & Quality: First Time Right or Next Time Right?
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My guest for Episode #446 of the Lean…
Ryan McCormack’s Operational Excellence Mixtape: April 1, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Ryan McCormack’s Operational Excellence Mixtape: March 18, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Making Defects Visible at Krispy Kreme, Healthcare, and Elsewhere
Here is a photo that I took a few years ago at a Krispy Kreme store. For health reasons, I don't go there very…
Reducing Waste to Make Up for Higher Material Costs — Lessons from Texas BBQ
As somebody who moved to Texas in 1999 ("I wasn't born here, but I got here as quick as I could"), I love Texas…
Ryan McCormack’s Operational Excellence Mixtape: March 4, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Prof. Elliott Weiss on Steph Curry Tweaking His 3-Point Shot and Not Reacting to…
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Elliott Weiss
My guest for Episode #439…
The NBA’s Steph Curry, the Taguchi Loss Function, and Deming’s Funnel…
The Wall Street Journal published a fascinating article back in November 2020:
Stephen Curry's Scientific Quest…
Ryan McCormack’s Operational Excellence Mixtape: December 3, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Ryan McCormack’s Operational Excellence Mixtape: November 5, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Ryan McCormack’s Operational Excellence Mixtape: September 24, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Rather than Blaming Employees, Managers Must Take Responsibility for Problems…
Eight years ago today, I published a piece originally on LinkedIn as part of their "Influencers" series:
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Webinar Highlights: Great Comments from a Hospital CEO on the Cascading Effects of…
Yesterday, I helped moderate the first webinar that was hosted by Value Capture... the recording is available now:…
What Does Lean Mean to Healthcare Professionals? What Should it Mean?
tl;dr summary: Lean isn't just efficiency... it's safety, quality, delivery, cost, and morale. People often…
Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of,…
Podcast #353 — Quint Studer on Tips for Busy Leaders in Healthcare and…
My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint…
How Does a Loving & Caring Organization Get Accused of Treating People This…
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think…