Quality

Medical errors are not a laughing matter. Harm (or death) resulting from preventable process problems are far more…

It's been a busy few weeks for me with work travel and, blogwise, I'm winding down into a few weeks of "blog…

Hat tip to Stan Feingold from StoreSMART (a Lean Blog sponsor) for sending me this article: Bob Lutz Talks…

A few of you sent me this article from Modern Healthcare (thanks!): Virginia Mason Health CEO Dr. Gary…

Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time…

Ever since I started podcasting in 2006, I've been using a company called "Hipcast" to be the "hosting" company…

Back in 2006, I wrote my first blog post about the unfortunate use of "assembly line" to mean "bad quality." The…

When I started my career in the auto industry, I learned that a "not defect" is a product that doesn't meet…

Actually being a patient in the emergency department is a learning experience, to say the least. I've done that…

It's great to see Lean healthcare featured in one of the world's leading news and business publications. The…

Healthcare is full of terms that obfuscate things. Ironically, use of the word "obfuscate" can be an example of…

Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…

My first job out of college was as an Industrial Engineer at the General Motors Livonia Engine Plant. Blogging…

Cleaning out the backlog of stuff I wanted to blog about... Not Being Lean Lemmings; Why Best Practices Don't…

Back in 2007, I wrote a blog post that highlighted (if not mocked) so-called "quality posters" that are, I suppose,…