Tag: Quality

I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader...

Bottom Line Up Front: I wrote a book about mistakes. That book was published... with some mistakes. Since it's a book about learning from mistakes,...

Here's a story I've meant to write up for almost two years... some events that happened during pandemic times when I wasn't writing as...

When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I'm a pretty regular drinker of the...

I know I'm not alone in being frustrated by something as simple -- seemingly simple -- as transferring electronic medical records from one physician's...

For a long time, it's bothered me that organizations typically react to a mistake with punishment. This is even more annoying when the phrase...

My guest for Episode #462 of the Lean Blog Interviews Podcast is Professor John Grout, the former dean of the Campbell School of Business at Berry College...

Scroll down for how to subscribe, transcript, and more My guest for Episode #461 of the Lean Blog Interviews Podcast is Gauthier Duval, the Director...

Scroll down for how to subscribe, transcript, and more My guest for Episode #460 of the Lean Blog Interviews Podcast is Philip Holt. He is...

Scroll down for how to subscribe, transcript, and more My guest for Episode #459 of the Lean Blog Interviews Podcast is my colleague, Gerald Harris,...

I've updated and am republishing an old 2005 blog post that I wrote about a former GM assembly worker, Ben Hamper, who has some...

Scroll down for how to subscribe, transcript, and more My guest for Episode #446 of the Lean Blog Interviews Podcast is Sumitra Vig. She is...