Learning From These Charts About Patients and Dignity (and Improvement) Mark Graban Jan 6, 2021 0 Blog I was pointed to this tweet late last year: https://twitter.com/Quality_Watch/status/1332428482517712896 !-->!-->!-->!-->!-->…
“Red / Amber / Green” Charts Are Not State of the Art, Are Not… Mark Graban Oct 29, 2020 3 Blog In my book Measures of Success: React Less, Lead Better, Improve More, I try to make the case that "Process!-->…
NFL Scoring is Up, An All-Time High, But is it A “Signal” Worth… Mark Graban Oct 13, 2020 9 Blog I do enjoy watching football, so this headline caught my eye: "Why Are N.F.L. Scores Scores So High This!-->!-->!-->…
What Does it Mean if Your LinkedIn Profile Views Are Down 10% From Last Week? Mark Graban Oct 8, 2020 2 Blog I say it a lot, but two data points are not a trend. I didn't invent that idea, of course, but I've tried to help!-->…
Webinar on Process Behavior Charts & Covid-19 [Recording] Mark Graban Jun 1, 2020 1 Blog I'm really excited to have collaborated with Chris Chapman on a webinar that we presented jointly on Monday!-->!-->!-->…
The Misleading Use of “YTD” Numbers to Evaluate Performance Mark Graban Mar 3, 2020 1 Blog In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in!-->…
Learning Process Behavior Charts and the More Difficult Challenge of Unlearning… Mark Graban Feb 24, 2020 0 Blog Thanks to ASQ for asking me to write this article for their "Statistics Digest" newsletter in October of 2019 -!-->…
Oscars Ratings Down 20% — Is That a Data Point Worth Reacting To? Mark Graban Feb 12, 2020 0 Blog Another year, another evening of the Academy Awards, a.k.a. The Oscars. I don't watch the show, but I do pay!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
My Blog Post for Catalysis on Going “Beyond Emojis” with Process… Mark Graban Feb 4, 2020 0 Blog Thanks to Sara Thompson and Catalysis Inc. for asking me to write a blog post for them. If we can go "Beyond!-->…
Different Ways of Reporting our KaiNexus Webinar Registration Numbers Mark Graban Dec 13, 2019 0 Blog One of the things I do with KaiNexus is manage our webinar series. That means lining up presenters, playing the!-->…
Are NFL Kickers “Regressing” in Field Goal Accuracy? Mark Graban Nov 30, 2019 4 Blog Rodger Sherman is a fellow Northwestern alumnus who I follow on Twitter, for tweets about NU football and beyond. !-->!-->…
Are Younger Employees the Only Ones Who Want Fair, Real-Time Feedback? Mark Graban Nov 20, 2019 1 Blog I was asked to write this article for recruiter.com, which I am reprinting here with their permission. Younger!-->!-->!-->…
Throwback Thursday: A Scary (?) Halloween Webinar About Managing Metrics Mark Graban Oct 31, 2019 0 Blog Happy Halloween! I'll actually be home to hand out treats as a countermeasure for possible tricks. A year ago,!-->!-->!-->…
Gordon Deal Interviews Mark Graban Again About “Measures of Success”… Mark Graban Oct 16, 2019 0 Blog As I've shared before, one of my goals with my book Measures of Success: React Less, Lead Better, Improve More was!-->…
#Throwback Thursday (and Updates): Bryce Harper, Home Runs, Attendance, and Game… Mark Graban Oct 3, 2019 2 Blog The Major League Baseball regular season has ended, so there's an opportunity to revisit some posts about!-->…
How We Can Easily Miss Signals in Our Metrics When We Rely on Red / Green Analysis Mark Graban Sep 30, 2019 2 Blog In many organizations, leaders rely on red / green color coding to evaluate metrics. They often see a single data!-->…
Podcast #347 — Brad Parsons, Hospital CEO & Co-Author of… Mark Graban Sep 9, 2019 0 Interviews Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist!-->!-->!-->…