Process Behavior Charts

Here is my latest article that I published on LinkedIn: Is the Reported Drop in Major League Baseball Attendance…

For a long time, I've wanted to attend a "Statistical Process Control" (SPC) class taught by Donald J. Wheeler,…

I'm still working on my book Measures of Success, as I've mentioned here a few times.  The partial "in-progress"…

Last week, I wrote Part 1 of this piece about TQM and "Small Kaizen" at a Japanese Hospital pharmacy. The…

Are minor league games taking longer? Well, yes and no, depending on the league. My next book, Measures of…

As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…

Last week, I saw a headline about a drop in NCAA college football attendance. I wasn't satisfied with the two…

When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…

Last month, my wife and I had a chance for a week's vacation in Europe. As I've blogged about before, we enjoy…

When managing a process and looking at results, the type of chart we use matters. The way we react to the chart…

Today's blog post -- it's not just about sports, it's about managing and measuring improvement...

As I've been writing about "process behavior charts" - a simple, yet effective method for charting and reacting to…

If you watched this year's World Series, you saw a lot of home runs. There were many dramatic home runs in late…

I'm in San Francisco for Lean Startup Week. Please say hi if you're here! Follow hashtag #LeanStartupWeek for…