Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…
Browsing Tag
Deming
Leaders & Lean: We Need to Better Support Doctors and Other Providers
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and…
20+ Years Ago at GM: The Quality Death Spiral of Bad Management & Blaming…
My first job out of college was as an Industrial Engineer at the General Motors Livonia Engine Plant. Blogging…
My Talk in Vegas: Leadership Lessons from Statistics and Psychology How to help…
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t…
“So why are you here in Japan?” Kaizen, Popularity, Fads, and…
Monday, I blogged about the sushi-making class I took on my last Sunday in Japan. Later that same Sunday, I did a…
Ratings for “The Oscars” Were Lower in 2018? Should We Ask Why or Look…
As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…
Lessons from the NUMMI 10th Anniversary Book Published in 1994 "Lean" does not…
I did manage to buy a book that was published by NUMMI to celebrate their 10th anniversary. "10 Years of Quality…
The WSJ Overgeneralizes about The “Japanese Model,” Not All Companies…
Not all Japanese companies are the same. "Lean isn't easy" if you're a Japanese company. Toyota has created…
Tatsuro Toyoda, Former Head of NUMMI, President of Toyota, Passes Away at 88
Yesterday, I saw this headline from the Associated Press:
"Tatsuro Toyoda, former head of Toyota, dies at 88"…
Quick Hits: #Lean Healthcare Done Right, Mergers Done Wrong?
Here are a few "quick hits" - similar to my "clearing the backlog" posts, quick quotes and links to articles you…
A Powerful Message from Toyota’s President, Akio Toyoda: No Best, Only…
In today's post, I share and write about this message from Akio Toyoda that was posted online:
“Making…
Highlights from a Great Book: “The Leader’s Handbook”
I've been going through the book by the late Peter Scholtes: The Leader's Handbook: Making Things Happen, Getting…
How Are “Quality Posters” Like This Still a Thing? Buyer Beware...
Back in 2007, I wrote a blog post that highlighted (if not mocked) so-called "quality posters" that are, I suppose,…
The Joy and the Pain of Overreacting to Metrics (and the Time We Waste in Doing…
As next week's Lean Startup Week approaches, I'm pretty laser focused on preparation for my:
Facilitation of…
Adventures in #Lean Healthcare Hiring, Part 2 Healthcare experience required...…
I recently blogged about a healthcare improvement job posting that had me scratching my head when the interviewing…
Great Leaders Aren’t Threatened by Their Employees’ Ideas or Feedback …
This Business Insider article caught my eye the other day:
A celebrity chef who owns 26 restaurants explains why…
Throwback Thursday: Are We Training the Right People on Lean?
I'm teaching a daylong class on Lean healthcare today in San Antonio. It's something I've done twice a year for the…
Key Tweets from @MarkGraban Week of September 11: #Lean, Apple, #Deming
Here's the latest installment of "Key Tweets," a (usually) weekly post that summarizes some of my tweets (or…