Podcast #349 — John Dyer, “The Facade of Excellence”
My guest for episode #349 is John Dyer, president of his consulting firm, John Dyer & Associates, Inc.,…
Browsing Tag
Deming
General Jim Mattis on Leadership, Mistakes, and Defining Problems
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos:…
Episode #4 of the “Lean Whiskey” Podcast: Nikka, Performance Reviews,…
Mark and Jamie
After the last episode that had the first guest host (Chris Burnham), I'm once again joined by…
A Strong Signal in the Number of Home Runs — and a Surprising Special Cause
It's been a busy few weeks for me with work travel and, blogwise, I'm winding down into a few weeks of "blog…
A PDSA Cycle in the Early Days of Baseball Uniforms
As somebody who grew up as a big baseball fan, I somehow managed to not see the Ken Burns documentary, Baseball.
…
Operational Excellence Mixtape: June 7, 2019
Healthcare - Creating Value for Patients
Healthcare innovation is prone to continuous pilots of…
Episode #2 of the “Lean Whiskey” Podcast on GE, Boeing, and More
Mark and Jamie
Jamie Flinchbaugh and I got a great response to the first episode of our new "Lean Whiskey"…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives…
Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs…
Dr. Gary Kaplan and Virginia Mason Medical Center’s “War on…
A few of you sent me this article from Modern Healthcare (thanks!):
Virginia Mason Health CEO Dr. Gary…
Family Guy Skewers Marie Kondo (and 5S and Lean too?)
I haven't read it, but Marie Kondo's book The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering…
The CEO Leading the Culture Change at ZSFGH
Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses…
It’s Been 25 Years Since Dr. Deming Passed Away
Today marks 25 years since W. Edwards Deming passed away in 1993. I remember sitting in a statistics class as an…
Podcast #323 – Davis Balestracci on “Data Sanity”
I first met Davis Balestracci at a conference a few years back, where I heard him give a very spirited and…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
Lean Learning Opportunities in Texas and Japan – Toyota is the Common…
I'm excited to share two interesting opportunities to further our learning about Lean. One is a Texas-based event…
The Making of an MLB Phenom, Shohei Ohtani: Looking at The Harada Method
I first learned about an approach to personal development called "The Harada Method" when Norman Bodek co-authored…
Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…
Leaders & Lean: We Need to Better Support Doctors and Other Providers
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and…