Tag: Audio

A Workplace Culture Where “FAIL” Means First Attempt in Learning

Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and...

Inside Toyota’s Takaoka #2 Line – Flexibility and Kaizen

This is an interesting article: Inside Toyota's Takaoka #2 Line: The Most Flexible Line In The World I had a chance to visit the 'Takaoka #1"...

On Boeing, GM, and Hospitals… and Epic Battles Between Reality and...

Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time at General Motors in 1995. Today's...

#TBT: The Carrot and the Stick on Steroids

I haven't done a Throwback Thursday in a while, but here's a new one. I was reminded of an article I wrote for LinkedIn back in 2013: The Carrot and The Stick "On Steroids" The article begins: There are a few cliché expressions that I've heard a lot of recently at healthcare conferences. Some of these clichés really need to be retired, including the phrases "carrot and the stick" and "on steroids."

My Article for the LEI “Lean Post”: React Less and Improve...

It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean Post (see past articles). Today, they're allowing me to introduce some ideas from my book Measures of Success. Many "Lean thinkers" just haven't been exposed to these ideas. Many haven't read Deming or Wheeler... it's not their fault for not knowing of Process Behavior Charts and methods like this. But, I hope this post helps people see that "bowling charts" and "red/green" analysis are not the only way (or the best way) to look at metrics. My article: "React Less and Improve More by Using SPC More Effectively"

Lean Shouldn’t be a Reason for Nurses to Strike

A retired labor leader from the automotive industry (who reads this blog) sent me a link to this article: #RedforMed: 1,800 Vermont Nurses Are On Strike Demanding Their Hospital Put Patients Over Profits The article isn't from a newspaper; it's from a site that provides "independent and incisive coverage of the labor movement and the struggles of workers to obtain safe, healthy and just workplaces." Again, for the record, I'm all in favor of "safety, healthy, and just workplaces." That's what Lean management aims to deliver.

The Catch-22 of Lean & Kaizen: You Get More ROI by...

This post builds off of a little rant I went on over on LinkedIn. I wrote: The Catch-22 of "Lean" training and "implementation"... Executives want big returns and high ROI. That's understandable. But, at the core of Lean, if you're going to call it that, is "#Kaizen," which means allowing everybody to do small improvements even if there isn't big ROI.

What’s Going on at Tesla? Is Elon Musk Following up on...

There's a lot to admire about Elon Musk. I admire his risk taking and his entrepreneurial spirit. I use PayPal a lot (one of his early companies) and I admire the innovation of Tesla and SpaceX. But, I question how much Musk and Tesla have been willing to learn from Toyota or people like Paul O'Neill.

What’s Going on at Whole Foods? It Doesn’t Sound Like Lean

The chain Whole Foods is reportedly having inventory shortages and morale problems. It sounds like a real mess, but thankfully nobody is calling it Lean. Their "Order to Shelf" system reminds me of "Pull to Order" work that I was involved in at Dell about 20 years ago...

Lean Can Be Very Fragile, Especially With Executive Changes

Lean can be very fragile. History shows that Lean can fall apart even in an organization that is years into a "Lean journey" with strong CEO involvement. How is this possible? If often happens when a new CEO is brought in from the outside. In the case of the manufacturing company, Wiremold, it happened when they were acquired by a French company, Legrand. As an aside, the team that coined the term "Lean" almost used the term "fragile," as I blogged about here. Back in 2007, Bob Emiliani joined me for Episode #30 of the podcast. As we revisit the podcast and the new transcript I had made, what are the lessons for manufacturers or hospitals? What's the risk that's created when new leadership takes over?

Employee Complaints About Lean in Healthcare, Even at Some of the...

Last week, I blogged about some employee complaints related to rotating day and night shifts at the Toyota San Antonio plant. In that post, I mentioned that employees who post on Glassdoor.com and other sites might not be a representative sample of the full employee population. With that in mind, what happens when we search the Glassdoor surveys of some well-known "Lean hospitals?" I posted a few of these employee comments on LinkedIn the other day (a short post that has received over 50,000 views and prompted a lot of discussion).

[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems...

The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An employee was fired. The leader accepted responsibility and resigned. Why are others being punished?