A Great LEI Podcast with Dan Heath on “Upstream”
I was really excited to learn about the new book by Dan Heath, so I pre-ordered it at the start of March. The new…
Browsing Tag
Problem Solving
Podcast #365 — Dan Markovitz, “The Conclusion Trap”
Joining me again for Episode #365 is Dan Markovitz, now a five-time guest (but he doesn't get a special jacket…
Going Down — When a Solution to One Problem Seems to Cause Another
My wife and I have been home in an Orlando condo building for the past month. In efforts to avoid the coronavirus…
Operational Excellence Mixtape: April 10, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Healthcare…
The Path to Patient Safety in Japan (or Elsewhere): Reporting Problems, Solving…
As I blogged about this morning, don't forget that you can get a FREE Kindle copy of Practicing Lean today…
Operational Excellence Mixtape: January 17, 2020
Healthcare - Creating Value for Patients
Sometimes you just need to get a team together and improve.…
When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I…
The “Smart Loves Problems” TV Ad — But What Does Fear Do to…
This ad caught my attention while watching a little bit of Monday Night Football this week.
It's an IBM ad…
Podcast #348 — Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Our guest today for Episode 348 is Cinnamon Dixon, Director Of Continuous Improvement at Cleveland Clinic. I…
General Jim Mattis on Leadership, Mistakes, and Defining Problems
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos:…
An A3 Approach to Explaining the Case for Process Behavior Charts
I was invited to give a presentation on Process Behavior Charts and Measures of Success at Cleveland Clinic last…
I Haven’t Been Following the Best Standardized Work for This Daily Habit?
"The way we've always done it" doesn't mean that's the right way or the best way to do something.
One of my…
Webinar Preview: A Structured Approach to Problem-Solving
Please join us on May 16, as KaiNexus and I host a webinar presented by a leader from one of our customers -- Chad…
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his…
Podcast #324 – Art Smalley, “Four Types of Problems”
My guest for Episode #324 of the podcast is Art Smalley. Art was one of the first Americans to work for Toyota…
A “Pulse Check” – Bonus Material From “Measures of…
Today's post is some material that I wrote for my book Measures of Success but cut due to length. I've modified the…
Podcast #304 – David Meier, Lessons and Wisdom from Toyota
Back on the podcast for the fifth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota…
“Why?” Not “Who?” Fixing Systems, Not Blaming Workers
Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…