When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I…
Browsing Tag
Problem Solving
The “Smart Loves Problems” TV Ad — But What Does Fear Do to…
This ad caught my attention while watching a little bit of Monday Night Football this week.
It's an IBM ad…
Podcast #348 — Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Our guest today for Episode 348 is Cinnamon Dixon, Director Of Continuous Improvement at Cleveland Clinic. I…
General Jim Mattis on Leadership, Mistakes, and Defining Problems
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos:…
An A3 Approach to Explaining the Case for Process Behavior Charts
I was invited to give a presentation on Process Behavior Charts and Measures of Success at Cleveland Clinic last…
I Haven’t Been Following the Best Standardized Work for This Daily Habit?
"The way we've always done it" doesn't mean that's the right way or the best way to do something.
One of my…
Webinar Preview: A Structured Approach to Problem-Solving
Please join us on May 16, as KaiNexus and I host a webinar presented by a leader from one of our customers -- Chad…
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his…
Podcast #324 – Art Smalley, “Four Types of Problems”
My guest for Episode #324 of the podcast is Art Smalley. Art was one of the first Americans to work for Toyota…
A “Pulse Check” – Bonus Material From “Measures of…
Today's post is some material that I wrote for my book Measures of Success but cut due to length. I've modified the…
Podcast #304 – David Meier, Lessons and Wisdom from Toyota
Back on the podcast for the fifth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota…
“Why?” Not “Who?” Fixing Systems, Not Blaming Workers
Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…
Safety Issues Plague Hospital(s) – Front Page of USA Today Or when,…
If this post is a bit of a rant, I apologize. The problems here are avoidable and fixable. That's one reason I get…
Aim for “Effectiveness” in Your Gemba Walks, Not…
Hear Mark read the post (subscribe to the podcast):
This is an elaboration on something I originally…
My LinkedIn Article: Supply Chain Matters – at the Oscars® and in…
The mistakes at The Oscars were trivial and unimportant in the grand scheme of things. What are some lessons…
The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement
Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats…
Marie Osmond and The Excuses for Not Getting Lean
Hear Mark read the post (subscribe to the podcast series):
I don't normally pay too much attention to TV…
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics
One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the…