Safety Issues Plague Hospital(s) – Front Page of USA Today Or when,…
If this post is a bit of a rant, I apologize. The problems here are avoidable and fixable. That's one reason I get…
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Problem Solving
Aim for “Effectiveness” in Your Gemba Walks, Not…
Hear Mark read the post (subscribe to the podcast): This is an elaboration on something I originally posted on…
My LinkedIn Article: Supply Chain Matters – at the Oscars® and in…
The mistakes at The Oscars were trivial and unimportant in the grand scheme of things. What are some lessons…
The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement
Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats…
Marie Osmond and The Excuses for Not Getting Lean
Hear Mark read the post (subscribe to the podcast series): I don't normally pay too much attention to TV…
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics
One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the…
Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause…
The cancelation of a meaningless NFL exhibition pre-season game is probably one of the least important problems in…
Coming in August… A New Event in Wisconsin: “Skillsfest”
My friend, fellow Lean practitioner, and fellow MIT LFM/LGO program graduate Jason Schulist is organizing a new…
Recording: Free Webinar with Jon Miller on “Practical Problem Solving”
On Tuesday, I hosted, via KaiNexus, a webinar with Jon Miller on the important topic of "Practical Problem…
Maybe We Should Call it “The Many Whys” Instead of “The Five…
There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No,…
Just Ask Why Five Times? Effective Problem Solving for #Lean or #LeanStartup…
We don’t just ask why. We start by properly defining and clarifying problems. Jumping straight to Five Whys is like…
Stuff I’m Reading September 2015: Urgency, Problems, and Lemmings
Reminder: I'm giving a free webinar tomorrow, through KaiNexus: Bridging the Gap: How to Turn Ideas into…
Gemba Academy Podcasts – Jon Miller on “Practical Problem…
If you've got time over the weekend (or in the near future)... about three hours to be precise... these three four…
A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks
My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master's program. I'm also…
Cartoon: There’s A Time & A Place to Fight Fires
Here's my latest cartoon collaboration with a skilled artist (and medical assistant), Carrie Schurman. You can see…
What Are Your New Year’s Lean Resolutions for 2015? What Problems Are You…
Happy New Year! Let's talk about Lean. Let's talk about Kaizen and continuous improvement and how to get better in…
Bringing Me Problems is OK, We’ll Find Solutions Together
It's a bit of a modern management cliché to say "Don't bring problems! Bring me solutions!" I think what that means…
How Engaging Everyone in Kaizen Saves this Hospital Leader Time Lots of Time
A few weeks back, I posted the first new video from my Healthcare Kaizen co-author's health system: "Endoscopy…