Tag: Mistake-Proofing

A Delta Air Lines flight attendant accidentally deployed an emergency slide, causing $70,000 in damage and delaying passengers for hours. It sounds like a...

I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series: Mistake-Proofing in...

Karen Martin and Mark Graban discuss mistake proofing in lean management, why "zero harm" is a meaningful aspiration, and how building quality at the...

When writing or speaking, I use the words "mistake" and "error" interchangeably. The definitions in some dictionaries are comically circular. Dictionary.com defines an error as: "a...

Over the years, I've seen how often organizations respond to mistakes with blame, punishment, or superficial fixes--rather than learning and prevention. That's why I...

Mistake-proofing -- or poka-yoke, in Japanese -- is about designing processes so errors are less likely to happen. It's rarely all-or-nothing. Instead, there's a...

The other day, I was presenting at a company about "Psychological Safety as a Pre-Condition for Continuous Improvement." It was a hybrid event and...

TL;DR: Emails and warning signs rely on memory and attention. Point-of-use reminders--and better yet, mistake-proofed systems--are far more effective at preventing errors, as a...

Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...

As I posted recently on LinkedIn, here are some photos and a story from years ago. Signs are not mistake-proofing. Signs are not adequate process...

tl;dr: The Boeing 737 MAX incident wasn't caused by careless workers. It was the predictable result of weak systems, rushed production, poor mistake-proofing, and...

We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...