Today, I’d like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the 2019 Malcolm Baldrige National Quality Award. Read more in this news story or this press release.…
Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.
Today, we're talking about his book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. We'll talk about the differences between satisfaction and engagement, how to tell if people are engaged in their work, and how to engage various stakeholders, including employees, clinicians, and executives. We'll also talk about how Studer Group became a recipient of the Malcolm Baldridge National Quality Award in 2010.
I'm really happy to be playing the role of host for this free webinar that's being presented next Friday, March 30th:
Engaging Leaders and the Baldrige Framework to Advance Excellence
A Look into the Extraordinary Work at Mary Greeley Medical Center
The webinar is being presented by Karen Kiel-Rosser and Ron Smith from Mary Greeley Medical Center.
If you can't attend the live session, we'll send you the recording if you register.
The throwback component of this post is a look back at a podcast that I did with Karen three years ago this month:
Joining me for episode #277 of the podcast is Kay Kendall (@KayAKendall), co-author (with Glenn Bodinson) of the excellent book Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results. Kay is CEO & Principal at BaldrigeCoach…
As Patient Safety Awareness Week continues, thanks to all of you who shared this PBS News Hour story with me via email or Twitter. If you ever see something you think might be of interest, please let me know. On…
Free webinar tomorrow... One of our customers that has made great strides with daily continuous improvement throughout their hospital in the past year is Mary Greeley Medical Center (MGMC) in Ames, Iowa...
In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than…
