Tag: Mistakes

Each week, I keep an eye out for stories that help us learn--and teach--about the systemic nature of mistakes in healthcare. Well, actually Google...

I've always believed that culture isn't just one component of success--it's the foundation everything else is built upon. That belief is central to my...

When someone on your team makes a mistake, what happens next? Do they speak up--or stay quiet? Do leaders give feedback that demonstrates curiosity--or do they...

We all say mistakes are a part of learning. Or at least many of us do, as individuals. But how many organizations actually act that...

In many industries -- healthcare, manufacturing, startups, you name it -- we often celebrate innovation, grit, and rapid growth. But what gets less attention...

"The whole point about aviation safety is that you have to have the humility to understand that you are imperfect, because everybody screws up....

I recently witnessed a leadership moment that left me shaking my head. A CEO, standing in front of a large crowd, pointed to a...

I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series: Mistake-Proofing in...

In workplaces and beyond, mistakes are inevitable. The way we handle them, however, makes all the difference. A New Yorker cartoon I recently came...

Sometimes, wisdom comes wrapped in unexpected packaging--like a fortune cookie. Recently, my friend Alan Wikler, Psy.D., came across one with a simple yet profound...

Yesterday morning, I drove to a local client to facilitate a lunch-and-learn workshop featuring the Deming "Red Bead Game" and "Process Behavior Charts." Read...

I'm thrilled to be back in Japan for the first time in five years. Today is the start of Katie Anderson's Japan Study Trip...