Tag: Healthcare

Healthcare Improvement Through Lean, Leadership, and Learning

Healthcare improvement isn’t about working harder—it’s about better systems, better leadership, and a culture that supports learning and speaking up. This archive brings together blog posts, podcasts, and reflections on Lean healthcare, patient safety, quality improvement, leadership, and continuous improvement. Many of these posts draw on real hospital experiences and lessons from Deming, Toyota, and frontline healthcare teams, with a consistent emphasis on respect for people and learning from mistakes.

The 8 Wastes of Lean: A Practical Guide (With Healthcare Examples)

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TL;DR: The eight wastes give you a lens for seeing problems -- but Lean isn't a scavenger hunt for waste. The real work is...

The ER Wait Time Metric That Can Hide Deteriorating Patient Experience

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If your emergency department metric improved this quarter and you felt good about it, the problem might not be your emergency department. It might be...

Lean Healthcare Study Tour in Japan: September 2026

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There are things about Lean you cannot learn from a book, a conference, or a consultant. I say that as someone who writes the...

My AI Coach Told Me My Coaching Was Wrong. It Was...

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I asked the Lean Hospitals Coach to role-play as a manager bringing me a problem. Then it evaluated my coaching in real time. Within...

Eric Dickson on Building a Management System That Produced 200,000 Ideas...

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Dr. Eric Dickson spent the early part of his leadership career telling people what to do. It nearly cost him everything. What he built...

She Tried to Build Her Own Lean Coaching AI. Then She...

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I had a long conversation last week with one of the first subscribers to the Lean Hospitals Coach. She's a senior continuous improvement coach...

Hospitals Still Miss Half of Patient Harm Events — And the...

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A new report from the HHS Office of Inspector General (OIG), released in July 2025, found that hospitals failed to capture 49 percent of...

How to Evaluate AI Tools for Healthcare Improvement: A Lean Thinker’s...

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AI tools are showing up everywhere in healthcare -- for clinical decision support, operational analytics, and now for learning and coaching around improvement methodologies....

Watch the Lean Hospitals Coach in Action — Live, Unscripted, With...

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Here's something I've learned over many years of consulting: giving people advice they haven't asked for is a reliable way to get ignored, no...

Healthcare in 2026: Still Faxing, Already Talking About AI

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TL;DR: Three stories from a single day highlight a familiar pattern in healthcare technology: a pharmacy text message with the wrong hours that nobody...

“How Do I Use Lean to Reduce Headcount?” — Why ChatGPT’s...

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TL;DR: I asked ChatGPT how to use Lean to reduce hospital headcount. It gave me a detailed plan to do exactly that. My custom...

Ryan McCormack’s Operational Excellence Mixtape: February 20, 2026

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This week's Operational Excellence Mixtape tackles the challenge of sustaining improvement amidst turbulence and change fatigue. We explore why values must act as your...
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