Tag: Healthcare
Gemba Walks, Daily Improvement, and the Leadership Behaviors That Make Kaizen...
At our 2016 Kaizen Live! event at Franciscan St. Francis Health, Mischelle McMillin shared practical, honest, and refreshingly human insights on Gemba Walks that...
Free Safety Cross and SQDC Templates for Lean Daily Management
Thanks to StoreSMART for being a long-term advertiser and partner here on the blog. Check out their useful products for Lean metrics boards, visual...
From “White Coat Leadership” to Lean Leadership: John Toussaint’s Message Still...
TL;DR: Dr. John Toussaint says healthcare culture won't change until leaders do--moving from "white coat leadership" (all-knowing, autocratic, blaming) to Lean leadership as facilitator,...
Ryan McCormack’s Operational Excellence Mixtape: December 12, 2025
This edition of Ryan McCormack's Operational Excellence Mixtape explores how technology, leadership, and culture intersect in continuous improvement. Topics range from AI-driven quality engineering...
Why Lean Leaders Should Be Thankful for Problems, Waste, and Mistakes
At the hospital on Monday, a chaplain shared a Thanksgiving poem on the theme of being grateful.
It struck a chord with me. As a Lean practitioner, it's easy to focus on the waste... the problems... the gaps. We think about what could be and the "ideal state." We strive for perfection and it's easy to lose site of what we have.
AI as a Thought Partner in Kaizen: Small PDSA Tests and...
TL;DR: AI can support Kaizen when it's treated as a thought partner, not an answer engine. The right way to explore AI in continuous...
The Lasting Impact of a 2009 Kaizen Study in Emergency Medicine...
Back in 2009, my friend and KaiNexus co-founder Dr. Greg Jacobson and his colleagues at Vanderbilt University Medical Center published an article that still...
Leadership, Laughter, and Lean: How a CEO’s Shaved Head Symbolized $7...
In Lean circles, we talk a lot about leadership commitment. But it's not every day that a CEO puts their hair on the line...
Ryan McCormack’s Operational Excellence Mixtape: October 17, 2025
This edition of Ryan McCormack's Operational Excellence Mixtape emphasizes that real improvement depends more on mindset, leadership, and system design than on tools alone....
How a Pharmacist-Led Kaizen Improved Cardiac Care and Reduced Costs by...
When Better Care Leads to Lower Costs: A Pharmacist-Driven Kaizen Story
In healthcare, improvement initiatives often get derailed when they start with one primary question:...
Healthcare Cost Pressures Are Real — But the Cost of Patient...
TL;DR: Healthcare cost pressures are real, but the cost of patient harm in healthcare is far higher. Preventable events like wrong-site surgery drive massive...
Continuous Improvement at the Bedside: Lessons from Allina Health’s Early Kaizen...
TL;DR: This look back at Allina Health shows how continuous improvement at the bedside actually works: frontline staff identifying real problems, leaders acting as...















