Operational Excellence Mixtape: Best of 2020 Ryan McCormack Dec 28, 2020 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Can Questions About Patient Safety Feel Psychologically Unsafe? Mark Graban Jan 23, 2020 0 Blog I think that working to reduce patient harm (to improve patient safety) is one of the most important (and most!-->…
Podcast #356 — Amy C. Edmondson on Psychological Safety and “The… Mark Graban Jan 22, 2020 0 Interviews My guest for episode #356 of the podcast is Amy C. Edmondson, PhD, the Novartis Professor of Leadership and!-->!-->!-->…
The Path to Patient Safety in Japan (or Elsewhere): Reporting Problems, Solving… Mark Graban Jan 21, 2020 1 Blog As I blogged about this morning, don't forget that you can get a FREE Kindle copy of Practicing Lean today!-->!-->!-->…
When Doctors and Nurses are Afraid to Speak Up About Patient Safety Problems Mark Graban Jan 20, 2020 0 Blog The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for!-->…
It’s Hard to Ask Leaders to Change the System in Which They’ve Risen… Mark Graban Jan 14, 2020 2 Blog The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in!-->…
From Japan: “We were not always a Kaizen company” — Surprising? Mark Graban Dec 16, 2019 2 Blog Here is something brief that I posted on LinkedIn while I was in Japan recently, but I also wanted to share it!-->…
A Hospital CEO’s Humble Reflections on His Role in Lean and Patient Safety Mark Graban Dec 11, 2019 0 Blog Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great!-->…
How Does a Loving & Caring Organization Get Accused of Treating People This… Mark Graban Nov 21, 2019 0 Blog Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think!-->…
Podcast #350 — Tim Turner – Building Lexus, Leaving Toyota, and… Mark Graban Nov 4, 2019 0 Interviews My guest today is Tim Turner, who joined us previously in 2010 for episode #90. Tim was the lead author for a!-->!-->!-->…
A Brief Summary of My First Trip to Brazil: Beef, Emojis, Buses, Lean, and More Mark Graban Oct 15, 2019 2 Blog I got back Sunday morning from my first trip to Brazil. I had a great time last week as a guest of a company!-->…
A Podcast Preview of Paul Wainwright’s Webinar on “Positive… Mark Graban Oct 7, 2019 0 Audio On October 15th, I hosted the latest in our KaiNexus Continuous Improvement Webinar series. I'm really happy!-->!-->!-->…
Jess Orr on What She Learned by Leaving Toyota Mark Graban Oct 2, 2019 5 Audio Last week was our fifth annual KaiNexus User Conference (or "KaiNexicon" as we now call it). One of our keynote!-->!-->!-->…
The “Smart Loves Problems” TV Ad — But What Does Fear Do to… Mark Graban Sep 18, 2019 0 Blog This ad caught my attention while watching a little bit of Monday Night Football this week. It's an IBM ad!-->!-->!-->…
When Having a Process Improvement Idea Means You’re Weak? Mark Graban May 31, 2019 7 Audio I guess I'm wired for improvement. Or, it's just become a habit. Or, it's both. I celebrate moments when I can!-->!-->!-->…
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their… Mark Graban May 1, 2019 3 Audio Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO,!-->…
The CEO Leading the Culture Change at ZSFGH Mark Graban Apr 16, 2019 4 Blog Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses!-->…
Webinar Preview (and Recording): Pursuing Zero Harm as a Driver of Lean in Any… Mark Graban Feb 18, 2019 0 Blog I'm very happy that my friend and long-time colleague Meghan Scanlon, a Principal with the firm Value Capture,!-->…