Operational Excellence Mixtape: Best of 2020
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Browsing Tag
Culture
Can Questions About Patient Safety Feel Psychologically Unsafe?
I think that working to reduce patient harm (to improve patient safety) is one of the most important (and most…
Podcast #356 — Amy C. Edmondson on Psychological Safety and “The…
My guest for episode #356 of the podcast is Amy C. Edmondson, PhD, the Novartis Professor of Leadership and…
The Path to Patient Safety in Japan (or Elsewhere): Reporting Problems, Solving…
As I blogged about this morning, don't forget that you can get a FREE Kindle copy of Practicing Lean today…
When Doctors and Nurses are Afraid to Speak Up About Patient Safety Problems
The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for…
It’s Hard to Ask Leaders to Change the System in Which They’ve Risen…
The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in…
From Japan: “We were not always a Kaizen company” — Surprising?
Here is something brief that I posted on LinkedIn while I was in Japan recently, but I also wanted to share it…
A Hospital CEO’s Humble Reflections on His Role in Lean and Patient Safety
Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great…
How Does a Loving & Caring Organization Get Accused of Treating People This…
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think…
Podcast #350 — Tim Turner – Building Lexus, Leaving Toyota, and…
My guest today is Tim Turner, who joined us previously in 2010 for episode #90. Tim was the lead author for a…
A Brief Summary of My First Trip to Brazil: Beef, Emojis, Buses, Lean, and More
I got back Sunday morning from my first trip to Brazil. I had a great time last week as a guest of a company…
A Podcast Preview of Paul Wainwright’s Webinar on “Positive…
On October 15th, I hosted the latest in our KaiNexus Continuous Improvement Webinar series.
I'm really happy…
Jess Orr on What She Learned by Leaving Toyota
Last week was our fifth annual KaiNexus User Conference (or "KaiNexicon" as we now call it).
One of our keynote…
The “Smart Loves Problems” TV Ad — But What Does Fear Do to…
This ad caught my attention while watching a little bit of Monday Night Football this week.
It's an IBM ad…
When Having a Process Improvement Idea Means You’re Weak?
I guess I'm wired for improvement. Or, it's just become a habit. Or, it's both.
I celebrate moments when I can…
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their…
Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO,…
The CEO Leading the Culture Change at ZSFGH
Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses…
Webinar Preview (and Recording): Pursuing Zero Harm as a Driver of Lean in Any…
I'm very happy that my friend and long-time colleague Meghan Scanlon, a Principal with the firm Value Capture,…