Podcast #331 – Dr. Eric Dickson, a CEO’s Perspective on Lean and…
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at…
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Podcast #330 – Christoph Roser, His Grand Tour of Japanese Automakers
Joining me today for Episode #330 of the podcast is Christoph Roser, a professor of production management…
Podcast #329 – Mike Eisenberg, The Film “To Err is Human” and…
Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the…
“We Have Gotten Too Far From our People and the Core Processes They Perform…
Mark's Note: Today's post is written by Ken Segel, the managing director of Value Capture, LLC. This is the first…
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at the ER
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the…
Toyota as a “People Development Company”
When I had the chance to go back to Japan last October with Honsha, there was a big focus on what the former…
Lessons from Brett Favre on Permission and Innovation
It's a big week for American football. Monday was the College Football Playoff championship game. Alabama, led by…
Webinar Recording: Creating a Culture of Continuous Improvement And thoughts from…
I'm happy to be hosting, via KaiNexus, another free webinar. Click the link below to register:
How One Community…
GE Gets a Lean CEO — From the Outside
Jet lag, even well managed and planned for, meant I was awake early on a Sunday morning. Over breakfast, I read…
A Lean Healthcare Job Interview Process: Thoughts and Reflections
Mark's Note: I asked my firiend Sam Selay to write a blog post on this topic after some private discussions that we…
Podcast #311 – Jess Orr, #Lean Leadership Lessons from Toyota and Beyond
My guest for Episode 311 is Jess Orr, a continuous improvement practitioner at WestRock, a large paper and…
Podcast #310 – Steve Shortell, The Impact of #Lean on Healthcare Quality
Joining me again for Episode 310 is Stephen M. Shortell Ph.D., MPH, MBA. He is Blue Cross of California…
Are Hospitals Not Getting Any Closer to Having “Just Cultures?”
For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See…
Comparing Toyota’s Latest Ramp Up to Tesla’s
The first thing that prompted me to write this post is an interesting article about Toyota and their Georgetown,…
Can You Answer “Yes” to These Three Important Workplace Questions?
I'm often reminded of three challenging questions that are asked by Paul O'Neill, former CEO of Alcoa and former US…
Lessons from Tesla “Schooling” Toyota: Did You Get the Memo? Making…
Tesla CEO Elon Musk has been quoted as saying he will "school Toyota on Lean manufacturing."
OK, let's take…
Part 2: 20 Years Ago at GM, the Quality Death Spiral Continues… With More…
Recently, I blogged about a quality catastrophe that I lived through at GM just over 20 years ago, at the…
Leaders & Lean: We Need to Better Support Doctors and Other Providers
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and…