Tag: Fear

LinkedIn Poll on Barriers to Speaking Up: Fear and Futility

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Research by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in...

Interview with Amy C. Edmondson On Psychological Safety And “The Fearless...

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My guest for episode #356 of the podcast is Amy C. Edmondson, PhD, the Novartis Professor of Leadership and Management at the Harvard Business...

When Doctors and Nurses are Afraid to Speak Up About ...

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The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for employees or physicians...

The “Smart Loves Problems” TV Ad — But What Does Fear...

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This ad caught my attention while watching a little bit of Monday Night Football this week. It's an IBM ad titled "Smart Loves Problems." The ad's...

Podcast #315 – Bob Maurer, Ph.D. on “Mastering Fear,” Motivational Interviewing,...

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Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear. Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below). I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?

How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats

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Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department hallway waiting for a real hospital bed. It's sad and frustrating to have a couple of blog readers from Canada send me this story from Quebec: Quebec wants 24-hour cap for patients waiting on stretchers in ERs Barrette says there would be consequences for hospital staff, doctors who don't comply I think there's agreement that waiting 24 hours, 12 hours, or four hours for a bed after an admission is a problem. That's a problem worth working on.

Dr. Don Berwick on Respect and Change at the Front Lines...

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Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers. As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group "What's Right in Healthcare" conference next week. 

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

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John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my...

Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers

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It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't had the time...

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

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A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as...

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

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I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining them into this...

Is Fear the Only Reason Employees Don’t Speak Up?

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Last week, as I had mentioned, was our first ever KaiNexus User Conference. We had a great time with our customers and it was amazing to see them share their progress and lessons with each other. I gave a keynote talk on “Getting Back to Basics with Lean.” We also had a professor, Ethan Burris...