Podcast #356 — Amy C. Edmondson on Psychological Safety and “The… Mark Graban Jan 22, 2020 0 Interviews My guest for episode #356 of the podcast is Amy C. Edmondson, Ph.D. She is the Novartis Professor of!-->!-->!-->!-->!-->…
When Doctors and Nurses are Afraid to Speak Up About Patient Safety Problems Mark Graban Jan 20, 2020 0 Blog The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for!-->…
The “Smart Loves Problems” TV Ad — But What Does Fear Do to… Mark Graban Sep 18, 2019 0 Blog This ad caught my attention while watching a little bit of Monday Night Football this week. It's an IBM ad!-->!-->!-->…
Podcast #315 – Bob Maurer, Ph.D. on “Mastering Fear,”… Mark Graban Aug 21, 2018 0 Interviews Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats Mark Graban Aug 28, 2017 4 Blog Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive… Mark Graban Jul 26, 2017 2 Blog Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of…
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent Mark Graban Dec 16, 2016 4 Blog John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my…
Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers Mark Graban Sep 22, 2016 9 Blog It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't!-->…
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction,… Mark Graban Aug 29, 2016 11 Blog A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating) Mark Graban Apr 20, 2016 0 Audio I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
Is Fear the Only Reason Employees Don’t Speak Up? Mark Graban Nov 4, 2015 9 Blog Last week, as I had mentioned, was our first ever KaiNexus User Conference. We had a great time with our customers…
Fear, Lies, Failure, and Success (and Laughs) on the Show “Silicon… Mark Graban Jul 20, 2015 3 Blog I love the show "Silicon Valley" and I just "binge watched" all ten episodes of Season 2 while traveling home from…
#Throwback Thursday: Creating the New American Hospital Mark Graban Mar 19, 2015 1 Audio Today's Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody's!-->!-->!-->!-->!-->…
What President Bill Clinton and VP Joe Biden Said About Patient Safety Mark Graban Feb 3, 2015 3 Blog Healthcare has become very politicized in the U.S. (and in Canada and other countries). I think the patient safety!-->…
Fear of speaking up is a broader problem, not just in military medicine Mark Graban Jan 13, 2015 5 Blog Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on "More Leadership Behaviors That…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror Mark Graban Sep 2, 2014 17 Blog There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing!-->…
CNN Head Jeff Zucker Doesn’t Realize There’s a Culture of Fear at CNN? Mark Graban Jul 8, 2014 6 Blog Back in May, I saw news reports about the head of CNN, Jeff Zucker: "CNN boss Zucker shocked by staffer's fearful…
A Lean Guy Watches CBC’s “Rate My Hospital” Mark Graban Apr 29, 2013 12 Blog "Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David Musyj, CEO…