How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats
Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
Browsing Tag
Fear
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive…
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of…
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent
John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my…
Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers
It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't…
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction,…
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)
I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
Is Fear the Only Reason Employees Don’t Speak Up?
Last week, as I had mentioned, was our first ever KaiNexus User Conference. We had a great time with our customers…
Fear, Lies, Failure, and Success (and Laughs) on the Show “Silicon…
I love the show "Silicon Valley" and I just "binge watched" all ten episodes of Season 2 while traveling home from…
#Throwback Thursday: Creating the New American Hospital
Today's Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody's recommendation. It…
Politicians and Patient Safety: Bill Clinton, Joe Biden, and More [Videos]
Healthcare has become very politicized in the U.S. (and in Canada and other countries). I think the patient safety…
Fear of speaking up is a broader problem, not just in military medicine
Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on "More Leadership Behaviors That…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror
There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…
CNN Head Jeff Zucker Doesn’t Realize There’s a Culture of Fear at CNN?
Back in May, I saw news reports about the head of CNN, Jeff Zucker: "CNN boss Zucker shocked by staffer's fearful…
A Lean Guy Watches CBC’s “Rate My Hospital”
"Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David Musyj, CEO…
Dangers of a Pithy Quote About Patient Safety?
Yesterday, I tweeted a quote about patient safety that I've seen posted on the wall or bulletin board in many…
Top 10 Signs You’re In a Fear-Based Workplace
Dr. W. Edwards Deming always said we need to drive out fear from organizations, as point 8 of the 14 Points said:…