Tag: Fear
Dr. Don Berwick on Respect, Fear, and Change in Healthcare Leadership
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers.
As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group "What's Right in Healthcare" conference next week.
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent
John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my...
Wells Fargo Scandal: How Bad Management and Sales Quotas Drove Gaming...
tl;dr: Wells Fargo didn't have a "bad apples" problem--it had a bad management system. Unrealistic sales quotas and fear-driven incentives made gaming the numbers...
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as...
When Systems Improve–and When They Don’t: Recent Lessons from Healthcare, Sports,...
Recent lessons from NICU innovation, primary care access, fan safety in baseball, and ongoing VA wait-time gaming
This post is a collection of recent updates...
Is Fear the Only Reason Employees Don’t Speak Up at Work?
Last week, as I had mentioned, was our first ever KaiNexus User Conference. We had a great time with our customers and it was amazing to see them share their progress and lessons with each other. I gave a keynote talk on “Getting Back to Basics with Lean.” We also had a professor, Ethan Burris...
Fear, Lies, Failure, and Success (and Laughs) on the Show “Silicon...
I love the show "Silicon Valley" and I just "binge watched" all ten episodes of Season 2 while traveling home from vacation. A few...
Throwback Thursday: Creating the New American Hospital [Book]
Today's Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody's recommendation. It was probably one of...
What President Bill Clinton and VP Joe Biden Said About Patient...
Healthcare has become very politicized in the U.S. (and in Canada and other countries). I think the patient safety crisis (and trying to solve...
Fear of speaking up is a broader problem, not just in...
Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on "More Leadership Behaviors That Create a Culture of Continuous Improvement'"...
Why Red-Green Charts Mislead Leaders: Understanding Variation the Deming and Wheeler...
tl;dr: Red-green charts push leaders to react to every up and down, turning normal variation into false drama. Process behavior charts provide the context...
CNN Head Jeff Zucker Doesn’t Realize There’s a Culture of Fear...
Back in May, I saw news reports about the head of CNN, Jeff Zucker: "CNN boss Zucker shocked by staffer's fearful question."
Back when I...
