What are the “Quick Wins?” Ask the People Doing the Work
Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them…
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Podcast #278 – Tom Bouthillet, Lean in Fire Fighting (the Real Kind) and EMS
People often talk about “fire fighting” in a colloquial way. Today, my guest for episode #278 of the podcast is an…
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls
In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including…
Are Hospitalists Ready to Get Serious About Reducing Waste and Improving Care?
I was quoted in two articles that appeared in "Today's Hospitalist":
"Discharging Mr. Wood: Time to get…
Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework
For the coin toss of the Super Bowl 48 (or XLVIII), the referee Terry McAulay handed the coin to Joe Namath to toss…
Gemba Wine: A Lean Geek Visits Wineries, Part 3
Following up on my previous posts (here and here) on a recent visit to the Northern California Wine Country, I'm…
What I’m Reading: February 5, 2013 – Pizza Lids, Patient Safety, and…
Many of you who took my reader survey (still open and feedback welcome, prizes gone) mentioned that you liked this…
Google’s Early Earnings Release – “Human Error” or Process…
Here's an interesting story from this week: "Google early earnings release stuns traders." Reportedly, the Google…