I’ve had a really nice time during my first 30 hours in Helsinki, Finland. It’s been warm (72 F) and sunny — and more than 18 hours of sunlight each day, to boot. I will blog more substantively about my…
I sometimes do a “What I’m Reading” post where I share links to good stuff I’ve read recently. Today, I’m dedicating such a post to some recent missives from my friend Paul Levy and his excellent blog, “Not Running a…
I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may have read stories about how executives from the Apple Store have been working with Stanford Hospital…
Updated: There’s now a link to the GBMP video at the bottom of the post. I have long admired the Lean work of Sami Bahri, DDS and I consider him a friend (and have had a chance to visit his…
I recently “fired” my primary care physician. I’m lucky to not have to go to the doctor very often, but the last few times I did, I had to wait more than an hour beyond my scheduled appointment time (in…
Here’s yet another article with the lazy “Lean and Mean” cliche’ in the headline: “Make Your Physician Practice a Lean, Mean Healing Machine.” Real Lean isn’t mean toward patients or staff or physicians. It’s a shame the headline had to…
I was running errands around Boston last Saturday, preparing for our move back to Texas (as my wife finishes her 12 month grad school program). In the course of these errands, I had some thoughts about Lean or related to…
I’m a bit hesitant to blog about a bad experience with a doctor’s office and waiting time. There are multiple “draft” posts I’ve started to write, left saved out there without being published, as it seems a bit like a…
I’ve always enjoyed my discussions with Sami Bahri, D.D.S., the “World’s First Lean Dentist.” One concept he talks about, most recently in our video podcast, is the application of the Lean concept of “single-piece flow” to dentistry and his patients.…
Episode #9 is a new video discussion with Dr. Bahri, the “World’s First Lean Dentist” (see also Video Podcast #5). Today we talk about lessons he has learned from touring factories and why focusing on single piece flow is a…
Podcast #82 is another discussion with with Dr. Sami Bahri, D.D.S., a dentist from Jacksonville, Florida. He is a pioneer in using Lean methods in the management of his dental practice. In this episode, he talks about what he’s learned…
It’s an honor to again contribute to John Hunter’s amalgamated Management Improvement Blog Carnival. The main page is located here. Ten bloggers are each selecting a few favorite posts from their favorite blogs to highlight. It’s quite a collection. Dan…
