Podcast #82 is a discussion with with Dr. Sami Bahri, D.D.S., a dentist from Jacksonville, Florida. He is a pioneer in using Lean methods in the management of his dental practice. In this episode, he talks about what he's learned from visiting manufacturing plants and how single-piece flow is a critical piece of Lean.
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His outstanding book, Follow the Learner: The Role of a Leader in Creating a Lean Culture, is available from the Lean Enterprise Institute (www.lean.org). The book documents his learning journey for himself and his office staff as they learned how to apply Lean in a very non-traditional setting.
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