A lot of companies “define” their values by gathering the leadership team in a room, tossing around words like “integrity” or “excellence,” and selecting the ones that sound good on a slide. Then they hope–maybe even expect–that the rest of…
How long would you expect it to take for the police to respond to a burglar alarm at your home? Why do I bring this up? I had applied online for a burglar alarm permit in Newport, Kentucky. A few…
tl;dr: Kindness in leadership isn’t about being nice or avoiding mistakes. It’s about responding to mistakes in ways that help people learn, grow, and improve–starting with how we treat ourselves. Today, I want to share a section from my book,…
In many organizations, moving away from a culture of punishment when mistakes are made is a significant leap forward. It signals a shift toward understanding, systems thinking, and improvement. But once you’ve made that change, what’s next? Do we need…
tl;dr summary: Karyn Ross enlightened me about World Kindness Day and provided invaluable feedback on my book, The Mistakes That Make Us. Her insights particularly helped me replace the term “grace” with “kindness,” enhancing the book’s inclusivity. She also helped…
My guest for Episode #427 of the Lean Blog Interviews Podcast is a returning guest, Karyn Ross. She was previously a guest in Episodes 266 and 411. She was also my guest for Episode #3 of My Favorite Mistake. Karyn has a new book called The Kind…
