DirecTV Archives

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Mark Graban - May 19, 2012 14

I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched...

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Mark Graban - August 11, 2010 7

Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...

Blog

Mark Graban - August 11, 2010 9

The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...

Mark Graban on The Official Cocktail of “My Favorite Mistake”: The Negroni SbagliatoSeptember 25, 2023
I had one of these in Italy today. The bartender says a regular Negroni is better to him. He told…
Shifting from Compliance to Commitment: Leadership Excellence with CEO Mark Parrish - Parrish Partners, LLC on Recorded Webinar! Ask a CEO: Building Cultures of CommitmentSeptember 20, 2023
[…] is a summary of the webinar presentation by Mark Parrish titled “Building Cultures of Commitment.” In the webinar, Mark…
Interview of John Hunter by Jimena Calfa On Quality | Curious Cat Management Improvement Blog on Podcast #174 – John Hunter, on His Book ‘Management Matters,’ Dr. Deming, and MoreSeptember 17, 2023
[…] Related: Leadership While Viewing the Organization as a System (interview with Bill Fox) – Software Process and Measurement Podcast…
Mark Graban on Discussing the GE Lean Mindset Event with Jim Womack, Katie Anderson, and Jamie V. ParkerSeptember 14, 2023
And a video that Katie posted with some reflections:
Mark Graban on Discussing the GE Lean Mindset Event with Jim Womack, Katie Anderson, and Jamie V. ParkerSeptember 14, 2023
Please also see Katie Anderson's post and summary: Highlights from GE’s “The Lean Mindset”

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