DirecTV Makes it Hard to Cancel & Move Mark Graban May 19, 2012 14 Blog I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when!-->…
Correct Info on the Phone Could Have Saved a Trip for DirecTV Mark Graban Aug 11, 2010 7 Blog Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that…
Error Proofing a Voice Prompt System Mark Graban Aug 11, 2010 9 Blog The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been…