Tag: DirecTV

DirecTV Makes it Hard to Cancel & Move

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I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched...

Correct Info on the Phone Could Have Saved a Trip for...

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Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...

Error Proofing a Voice Prompt System

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The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...
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