DirecTV Archives

Blog

Mark Graban - May 19, 2012 14

I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched...

Blog

Mark Graban - August 11, 2010 7

Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...

Blog

Mark Graban - August 11, 2010 9

The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...

Jack Benedict on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
I enjoyed reading this blog by Mark Graban and read his comparisons about how chat GPT “can make mistakes” and…
William Brew on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
One takeaway from this article is that admitting when you are wrong actually builds more trust instead of making you…
Zachary Capen on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeMarch 10, 2026
This post really showed me what kaizen really means and why so many organizations struggle to implement it well. One…
Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…

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