Using a Checklist is Better Than Reprimanding Someone and Saying…
I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion…
Browsing Tag
Checklists
What are the “Quick Wins?” Ask the People Doing the Work
Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them…
Podcast #278 – Tom Bouthillet, Lean in Fire Fighting (the Real Kind) and EMS
People often talk about “fire fighting” in a colloquial way. Today, my guest for episode #278 of the podcast is an…
#Throwback Thursday: Wrong House Gets Demolished (And It Happened Again)
Today's Throwback Thursday looks back to an article from April 2010:
Should Have Posted a "Caution: Don't Knock…
Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety
Episode #246 is my second episode in recognition of Patient Safety Awareness Week.
My guest is Steve Montague,…
The Shared Interests & Goals of Lean and the Patient Safety Movement
Later today and tomorrow, I'll be attending the annual World Patient Safety, Science & Technology Summit that's…
Throwback Thursday: Be Lean, not L.A.M.E.
Today's post is a throwback to an essay that I originally wrote for the excellent book Lean-Led Hospital Design:…
Are Hospitalists Ready to Get Serious About Reducing Waste and Improving Care?
I was quoted in two articles that appeared in "Today's Hospitalist":
"Discharging Mr. Wood: Time to get…
What I’m Listening To: Atul Gawande, Toyota’s Jeff Miller, Eric Ries
I've occasionally had a "What I'm Reading" post, where I share links to articles that I've enjoyed that don't…
Questions That Aren’t Really Questions
My Lean mentors often talk about "leading with questions." Kim Barnas and ThedaCare use this approach in different…
The New York Jets Illustrate What Happens When an Losing Organization Tries to…
Organizations try to copy each other all the time. It doesn't always work.
Manufacturing: A plant manager visits…
Continuously Improving our KaiNexus Continuous Improvement Webinars
For the past few years, Dr. Greg Jacobson and I have worked closely together to create and deliver our continuous…
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really…
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was…
Some Mature & Wise High School Students on Preventable Medical Errors
Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high…
Podcast #185 – Karen Dunn Skinner & David Skinner on Lean in Law Firms
MP3 File (run time 48:40)
My guests for episode #185 are Karen Dunn Skinner and David Skinner and our topic,…
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me…
Video Interview with Dr. Peter Pronovost on Checklists & Patient Safety
Here's a video interview with Dr. Peter Pronovost, author of the book Safe Patients, Smart Hospitals: How One…
Elon Musk Wrongly Pooh-Poohs Process as a Substitute for Thinking
I've always been intrigued by entrepreneur (and billionaire) Elon Musk. He founded PayPal (which I have used…