One Doctor’s Troubling Experiences in the Emergency Department [Covid-19] Mark Graban Mar 18, 2020 5 Audio I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital!-->…
A Fantastic Video About Toyota Helping a Hospital in Brazil Mark Graban Oct 29, 2019 3 Blog When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno!-->!-->!-->…
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement, and More Mark Graban Oct 21, 2019 6 Blog When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's!-->…
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at the ER Mark Graban Jan 15, 2019 0 Interviews My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the!-->!-->!-->…
A Stomach Bug, the Emergency Room “Gemba,” and Charts, Charts, Charts Mark Graban Aug 8, 2018 3 Blog Here's a reprieve from posts about my new book Measures of Success: React Less, Lead Better, Improve More. Although…
“ER wait times down, but only slightly” or ER wait times are virtually… Mark Graban Jul 20, 2018 3 Blog This article was sent by a friend and blog reader from Winnipeg the other day: "ER wait times down, but only…
How a Hospital in Malaysia Solved That Emergency Room Visibility Problem (And… Mark Graban Nov 30, 2017 1 Blog I saw this recent article from Malaysia: LEAN Healthcare: Reducing patient waiting times, one small step at a…
Toyota Helps Another Dallas-Area Hospital: The Parkland Emergency Department Mark Graban Nov 27, 2017 1 Blog Here is the headline from the Dallas Morning News: "How Toyota improved Parkland Hospital's ER -- with purple…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats Mark Graban Aug 28, 2017 4 Blog Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
Podcast #284 – Dr. Margaret Balfour on Improving Crisis Psychiatric Care… Mark Graban Jul 19, 2017 0 Interviews My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an!-->!-->!-->…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards Mark Graban Feb 6, 2017 6 Blog Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean… Mark Graban Nov 14, 2016 14 Blog This story was sent to me by somebody I know with a Lean manufacturing career. It's shocking, but it could happen!-->…
#TBT: A Doctor’s Response to this Doctor Who Was Upset About Lean Mark Graban Oct 13, 2016 0 Blog You might remember my post from June about an emergency physician who wrote a journal article bashing "Lean" -- but…
This Doctor is Upset About Something, But It Doesn’t Really Sound Like Lean Mark Graban Jun 6, 2016 19 Blog Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication…
U.S. Hospitals Have the Best E.R. Care for Kids, But Aren’t Prepared For… Mark Graban May 18, 2015 5 Audio There's been a back and forth of views about the state of pediatric emergency medicine recently in the Wall St…
Some Highlights from Last Week’s “Kaizen Live” Event at… Mark Graban Apr 27, 2015 1 Audio Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24…
The Opposite of “Serious Emergency Care” [Cartoon] Mark Graban Mar 20, 2015 7 Blog Hospital billboards and health system advertising can be a curious thing. One ad that I see driving between San…
“Healthy Debate” About Lean in Healthcare & Emergency Departments Mark Graban Sep 22, 2014 7 Blog I was recently interviewed by one of the reporters who put together this web article in Canada: "From the…