One Doctor’s Troubling Experiences in the Emergency Department [Covid-19] Mark Graban Mar 18, 2020 5 Audio I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital!-->…
A Fantastic Video About Toyota Helping a Hospital in Brazil Mark Graban Oct 29, 2019 3 Blog When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno!-->!-->!-->…
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement, and More Mark Graban Oct 21, 2019 6 Blog When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's!-->…
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at the ER Mark Graban Jan 15, 2019 0 Interviews My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the!-->!-->!-->…
A Stomach Bug, the Emergency Room “Gemba,” and Charts, Charts, Charts Mark Graban Aug 8, 2018 3 Blog Here's a reprieve from posts about my new book Measures of Success: React Less, Lead Better, Improve More. Although…
“ER wait times down, but only slightly” or ER wait times are virtually… Mark Graban Jul 20, 2018 3 Blog This article was sent by a friend and blog reader from Winnipeg the other day: "ER wait times down, but only…
How a Hospital in Malaysia Solved That Emergency Room Visibility Problem (And… Mark Graban Nov 30, 2017 1 Blog I saw this recent article from Malaysia: LEAN Healthcare: Reducing patient waiting times, one small step at a…
Toyota Helps Another Dallas-Area Hospital: The Parkland Emergency Department Mark Graban Nov 27, 2017 1 Blog Here is the headline from the Dallas Morning News: "How Toyota improved Parkland Hospital's ER -- with purple…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats Mark Graban Aug 28, 2017 4 Blog Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
Podcast #284 – Dr. Margaret Balfour on Improving Crisis Psychiatric Care… Mark Graban Jul 19, 2017 0 Interviews My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an!-->!-->!-->…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards Mark Graban Feb 6, 2017 6 Blog Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean… Mark Graban Nov 14, 2016 14 Blog This story was sent to me by somebody I know with a Lean manufacturing career. It's shocking, but it could happen…
#TBT: A Doctor’s Response to this Doctor Who Was Upset About Lean Mark Graban Oct 13, 2016 0 Blog You might remember my post from June about an emergency physician who wrote a journal article bashing "Lean" -- but…
This Doctor is Upset About Something, But It Doesn’t Really Sound Like Lean Mark Graban Jun 6, 2016 19 Audio Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication…
U.S. Hospitals Have the Best E.R. Care for Kids, But Aren’t Prepared For… Mark Graban May 18, 2015 5 Audio There's been a back and forth of views about the state of pediatric emergency medicine recently in the Wall St…
Key Tweets from @MarkGraban from the Last Two Weeks – May 4 & 11, 2015 Mark Graban May 15, 2015 0 Blog Here's the latest installment of "Key Tweets," a post that summarizes some of my tweets (or retweets) from the…
Some Highlights from Last Week’s “Kaizen Live” Event at… Mark Graban Apr 27, 2015 1 Audio Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24…
The Opposite of “Serious Emergency Care” [Cartoon] Mark Graban Mar 20, 2015 7 Blog Hospital billboards and health system advertising can be a curious thing. One ad that I see driving between San…