Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service…
Browsing Tag
Customer Satisfaction
This Apple Store Sign Seems to be a Sign of Apple’s Broader Troubles
Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and,…
#FrontierFail & Frontier Lies… Why Competence is Required Before Lean
I think I'm done complaining about Frontier Communications on Twitter. It's been a very frustrating week, as I'm on…
Take Care of Employees, They Can Take Care of Customers
As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a…
Are You Really Listening to Your Customer or Just Going Through the Motions?
Mark's note: Today's guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico.…