Don’t Lie to Your Customer About Scores or Seats (or Anything) Mark Graban Jun 30, 2021 0 Blog Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service!-->…
This Apple Store Sign Seems to be a Sign of Apple’s Broader Troubles Mark Graban May 31, 2017 18 Blog Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers Mark Graban Apr 27, 2016 0 Audio I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and,…
#FrontierFail & Frontier Lies… Why Competence is Required Before Lean Mark Graban Apr 25, 2016 5 Blog I think I'm done complaining about Frontier Communications on Twitter. It's been a very frustrating week, as I'm on…
Take Care of Employees, They Can Take Care of Customers Mark Graban Sep 15, 2015 6 Blog As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a…
Are You Really Listening to Your Customer or Just Going Through the Motions? Mark Graban Aug 28, 2015 17 Blog Mark's note: Today's guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico.…