Tag Carrie Schurman

Look Out! That ‘Out of Control’ Chart Might Not Be What You Think

Here's the latest cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see past cartoons). You can find her on Twitter as @carrieschurman.

The idea for this cartoon came from Maggie Millard, the director of marketing at KaiNexus. Maggie has learned about Process Behavior Charts from me and some of the stories are incorporated into my book Measures of Success. 

What does this "out of control chart" look like and why did it make me chuckle?

Unclear on the Lean Concept: Gemba Walks

Here’s the third cartoon collaboration with artist Carrie Schurman, CMA (AAMA), a workflow facilitator at a health system in Florida. See all of the cartoons here. More to come! This cartoon is not inspired by any particular incident or any real health…

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