Here is our latest creation with some commentary to follow (click for a larger view):
The, ahem, “balanced scorecard” that you see there reads:
- Bottom Line
That's not a good example of “True North.” It might be accurate for a given organization, but it would be better to see something like Safety-Quality-Delivery-Cost-Morale.
The “elephants in the room” are, of course, patient safety and staff engagement. Those arguably should be part of your strategy deployment “true north” goals.
Is “patient safety always our top priority?” Easier said than done.
See these past blog posts:
Thoughts on the cartoon?
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