Hospital Badge – Be Patient
Lean Leap to Health Care #5 (click for Part #4) by Scott McDuffee
Why do we call a customer a patient in Health…
Browsing Tag
Lean Solutions
This is Broken = This is Waste
Seth Godin at Gel 2006 on VimeoI really enjoy Seth Godin's writing, his books (including this one I recently read:…
Networking with Bison and Doctors
Lean Leap to Health Care #3 (click for Part #2)
by Scott McDuffee
It would seem to be an efficient method to…
Waste in BlackBerry Setup – Read WHICH First?
As with some (ok, many) of my complaints falls into the "nice to have these problems" category. That said, I had…
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and…
Adventures in Customer Service, Looking for "Lean Solutions"
I was a big fan of the book Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, but…
Tesco Understands Economics
Sir Terry Leahy: The 'Robert Mugabe of retail' bites back - People, News - The Independent
First off, that's a…
Seth Godin sounds like Lean Solutions
Seth's Blog: Learning from frustrationOnce again, Seth Godin intersects with the concepts of the book Lean…
My Bitchin’, Toyota
With apologies to the band the Dead Milkmen and their song "Bitchin' Camaro." Note the comma in my title,…
Appointments and Wasting the Customer’s Time
No, I'm not complaining about the old "4 hour window" for service appointments. I ran into a new type of waste…
Quality of Work, Quality of Service
I've been reading the book Managing The Professional Service Firm by David Maister, which is targeted toward the…
OK, So It’s Not the "Lean Travel" Blog
I know not everybody travels, so y'all might not be concerned about attempts to see lean (or NON lean) practices in…
AOL Wasting Their (Former) Customer’s Time
One of the key tenets of the Womack and Jones book "Lean Solutions" is "don't waste my time" (as a customer). Below…
Shingo Prize Winning Books
Financial News - Yahoo! FinanceSo is the Shingo Prize more indicative of book quality than it is for lean company…
New Q&A With Jim Womack
Here is the latest exclusive Lean Manufacturing Blog Q&A With Jim Womack, author of Lean Solutions and founder…