Lean Leap to Health Care #11 (click for Part #10) by Scott McDuffee “Have a nice day.” When my daughters were younger, they would cheerfully wave at everyone as we drove around with the top down on my Jeep Wrangler.…
By Scott McDuffee: The recent discussion of beignets at the Cafe Du Monde and breakfast sandwiches at Starbucks helped inspire the following. In concert with recent suggestions for using common language to get across lean principles in palatable ways, here…
Lean Leap to Health Care #10 (click for Part #9) by Scott McDuffee In my first Leap to Health Care blog, I mentioned using a two-pronged industry approach of Health Care and Defense – patch ’em up and blow ’em…
Lean Leap to Health Care #9 (Click for Part #8) by Scott McDuffee “I’m not sure if I have ever learned anything with my mouth open. But, I know I learn a lot with my eyes, ears, and mind open.” Sitting…
Lean Leap to Health Care #8 (click for Part #7) by Scott McDuffee “When a baby is born, a pleasant chime can be heard throughout the hospital and smiles come across the faces of all who hear.” Now dated, I…
Lean Leap to Health Care #7 (click for Part #6) by Scott McDuffee “Where is the main entrance? Why do I follow the signs to HERE? Now you are telling me to go all the way down THERE! How far…
Lean Leap to Health Care #6 (click for Part #5) by Scott McDuffee “With this resume, you will never even get looked at from anyone at a hospital,” she said, tossing my resume back at me. “And, what’s a Lean…
Lean Leap to Health Care #5 (click for Part #4) by Scott McDuffee Why do we call a customer a patient in Health Care? Is it because the customer must be patient given all the waiting? After almost two months…
Lean Leap to Health Care #4 (click for Part #3) by Scott McDuffee “Hey Coach Mike, what have you been up to?” I had been sitting at my “second office,” which will remain nameless, though their symbol is an American…
Lean Leap to Health Care #3 (click for Part #2) by Scott McDuffee It would seem to be an efficient method to move into Health Care to PUSH my resume to as many potential employers as possible – thus increasing…
Lean Leap to Health Care #2 (click for Part #1) by Scott McDuffee Greeted by a guy in a royal blue volunteer’s jacket, I was directed to the volunteer manager’s office. I remember thinking hospitals seem a lot friendlier when…
Mark’s Note: Welcome to the first in what will be a series of blog posts from Scott McDuffee. I was introduced to Scott through a mutual Lean associate and he happens to live near by me in Texas. Scott is…
