Tag: Customer Experience

The Inconsistent Mobile Order Delivery Process at Starbucks Can Be Frustrating

tl;dr summary: Starbucks' mobile order system demonstrates significant variability both in the organization of pickup areas and in how beverages like the Nitro Cold...

Patient Frustration: Why Did I Bother Checking In Online Then?

In recent years, healthcare providers increasingly want you to do an "online check in" prior to your appointment. I can see the benefits --...