Years ago (going back to 2009), I was fortunate to play a role in something special: the healthcare site visit program run by Catalysis. These weren’t casual hospital tours or leadership junkets. They were immersive, intentional learning experiences–designed to bring…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…
TL;DR: Healthcare excellence depends on psychological safety and strong problem-solving. When clinicians and staff feel safe to speak up about mistakes and risks, organizations learn faster, improve patient safety, and deliver better outcomes. Thanks to my friends at Catalysis for…
Scroll down for how to subscribe, transcript, and more My guest for Episode #444 of the Lean Blog Interviews Podcast is Michele Smith. She is CEO and an Executive Coach with her firm Better Possibilities, LLC. Michele is the former…
I make a lot of mistakes. Maybe that’s one reason why I started a podcast called “My Favorite Mistake.” I do my best to learn from my mistakes. I’d like to avoid repeating mistakes, but I do find ways to…
Process behavior charts offer a way to move beyond emojis, colors, and single data points by showing whether a metric is actually changing or merely fluctuating. This post explores why many common visual scorecards unintentionally drive overreaction — and how…
Last week was the 10th annual Lean Healthcare Transformation Summit. I’ve had the opportunity to take part in all ten of them, going back to my days as an employee of the Lean Enterprise Institute, who used to partner with…
Thanks to Catalysis for asking me to write a guest blog post… yesterday, they published this: Being Open to Learning and Using Process Behavior Charts Means Unlearning Something Else My post starts: “Why don’t people adopt best practices? I get…
Here is a recorded webinar...
I played host (along with KaiNexus) for this webinar that was held Tuesday, August 14 at 1 pm ET.
Hi — I’m still not blogging much these days, as I try to focus on finishing my book Measures of Success. You can still buy the current “in-progress” book, which is about 85% complete. I’m still editing and tweaking the book,…
I do my best to practice what I preach. I'm not perfect, by any means, but I'm pretty good about practicing the "Kaizen" style of continuous improvement. In this post, I share three recent examples of my Kaizen efforts for LeanBlog.org, JapanLeanTrip.com, and LeanHospitalsBook.com.
When managing a process and looking at results, the type of chart we use matters. The way we react to the chart matters too. In this blog post, I explore two different types of charts and explain why I like the "process behavior chart" format better.
