Recorded Webinar: TWI and Kata: Skill Patterns to Develop a Culture of Coaching And a short Process Behavior Chart case study

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Here is a recorded webinar…

I played host (along with KaiNexus) for this webinar that was held Tuesday, August 14 at 1 pm ET.

“Oscar Roche and Jim Huntzinger of Lean Frontiers will discuss how learning and developing the skills provided by the practices of Training within Industry (TWI) and Kata behaviors will develop good coaching practices while simultaneously developing the culture and actual practice of process improvement in your organization.”

You can listen to a podcast preview that I recorded with Oscar (and you can also read a transcript on the KaiNexus blog).

Click here to register to view it or get the slides (PDF) or view the recording below via YouTube:

A Webinar Process Behavior Chart

Oh, and since I manage the KaiNexus webinars, one metric we track is the number of people who register for each monthly webinar.

We use our own KaiNexus software for managing and improving KaiNexus the company, and we have functionality for “control charts” in our system:

The dark line is the data — the number of people who register.

The green line is the average, which was established off of a baseline time period.

The red lines are the calculated lower and upper Natural Process Limits.

The “signal” (the one point above the red upper limit) was the first webinar that Jess Orr gave on A3 thinking in everyday life.

Before that “signal” (and afterward, it seems), we had a “predictable system” with predictable outputs. I could predict that any webinar would attract between zero and 500 registrations, roughly. We basically do the same things to promote each webinar — my social media, our email lists, etc. Some of the sources of “routine variation” (or “common cause variation”) in the metric might include how well known the presenter is, their social media or email list reach, etc.

It makes sense that the number would fluctuate. The Process Behavior Chart tells us the “voice of the process” so we see how much variation there is.

We can do things to increase webinar attendance — and I'd look at boosting the average number of registrations. A “signal” that I've increased the average would be eight consecutive points above the old average. We haven't had that.

A signal for the Jess Orr webinar suggests that something was different in the system since it gave results outside the predictable range. Jess gave an awesome webinar. It was a relatable topic and a bit unusual, so that might have attracted a lot of people. She did a lot of promotion on LinkedIn… but so do our other webinar presenters.

The Process Behavior Chart tells you something changed. It just won't tell you what changed. And whatever magic we had for the Jess webinar wasn't repeated even when she did a second follow up webinar (registration numbers were lower and I think she did the same things as the first time). The second webinar was about a “deep dive.” Maybe people don't want deep dives?

The Process Behavior Chart helps me avoid overreacting to every below-average point or every blip in the numbers. I don't waste time looking for or cooking up an explanation for the noise. That way, I can focus on doing what I can to improve the system and its average performance… and apparently, I'm not doing that very well :-(

But the webinars are great! Check them out in our KaiNexus webinar library.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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