Cases of Technology “Solutions” Looking for a Problem? Mark Graban Jan 26, 2011 13 Blog One of my favorite of the 14 "Toyota Way" principles to discuss with hospitals, in particular, is principle!-->…
I Stand Corrected Mark Graban Apr 22, 2007 2 Blog Are We Creating Problems By Design?: Beyond Blinking Lights and AcronymsMike Schaffner's "Beyond Blinking Lights…
"That’s What We’re Here For" Mark Graban Apr 15, 2007 2 My main point here I think is "Tech Support should NOT be part of the normal process."I needed to register for an…