One of my favorite of the 14 “Toyota Way” principles to discuss with hospitals, in particular, is principle #8, which says: “Use only reliable, thoroughly tested technology that serves your people and processes.” Too many organizations, across multiple industries, think…
Are We Creating Problems By Design?: Beyond Blinking Lights and Acronyms Mike Schaffner’s “Beyond Blinking Lights and Acronyms” blog linked to my complaining about the lack of root cause problem solving during a tech support call. I proposed that the…
My main point here I think is “Tech Support should NOT be part of the normal process.” I needed to register for an internal company tech support website (for teleconference support) and was trying to log in to the website.…
