Cases of Technology “Solutions” Looking for a Problem?
One of my favorite of the 14 "Toyota Way" principles to discuss with hospitals, in particular, is principle…
Browsing Tag
Tech Support
I Stand Corrected
Are We Creating Problems By Design?: Beyond Blinking Lights and AcronymsMike Schaffner's "Beyond Blinking Lights…
"That’s What We’re Here For"
My main point here I think is "Tech Support should NOT be part of the normal process."I needed to register for an…