I’m excited to announce that I’ll be speaking at the 2025 Lean Solutions Summit, which will take place September 24-26 in Detroit, Michigan. This year’s theme, “Catalysts of Tomorrow: Shaping Future Leaders,” is a powerful call to action–and it aligns…
TL;DR: Lean healthcare succeeds when it’s built on respect for people and continuous improvement–not tools alone. Sustainable results come from developing people, fixing systems, and creating cultures of trust where everyone can contribute to better care. Back in 2018, I…
Register via Eventbrite I’m excited to announce that I’ll be participating in the upcoming 4th Rendez-vous Kata, a unique and bilingual (French and English) event that brings together leaders, learners, and kata practitioners from around the world. This year’s theme…
I had a great experience last week at the Lean Institute Brasil’s annual Lean Healthcare Summit, where AI translation tools and live interpreters helped bridge language barriers and improve accessibility. I had a great experience last week at the Lean…
I recently spoke and facilitated at a health system’s quarterly leadership forum event on the topic of “Psychological Safety as a Pre-Condition for Continuous Improvement.” Learn more about the topic. It was very well received, and I’m very passionate about…
Recently, I’ve heard an idea a few times that I’d like to share and discuss in this post. As I’m writing this, I can’t remember who to cite. That’s my mistake. I’ll happily correct the post if I remember or…
tl;dr: Kaizen works in veterinary medicine because it focuses on small, low-risk improvements led by the people doing the work. Instead of fearing “bad ideas,” leaders should create systems that encourage experimentation, learning, and continuous improvement without blame. I was…
I hope you’ll join me and a lot of Lean friends at the 2012 Northeast Shingo Prize Conference, to be held in Worcester, MA September 25 and 26. I’m honored to be part of a great program (PDF), with keynote…
I’m thrilled to be part of an amazing program at the Lean Healthcare PowerDay event being sponsored by Healthcare Performance Partners in Las Vegas, April 10, 2012 (with optional workshops on April 9). Other speakers include Dr. Richard Shannon, talking…
When hospital people say they don’t want to be a factory or “we don’t want assembly-line medicine,” the statement often goes unchallenged. What is the statement or the anxiety behind such a statement? I sometimes challenge in a friendly way…
