Lean Whiskey #37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation… Mark Graban Dec 22, 2022 0 Lean Whiskey "I'll have a half-caff no-whip soy-milk chestnut praline latte... to-go." Listen: Here is the episode if you!-->!-->!-->!-->!-->…
The Official Cocktail of “My Favorite Mistake”: The Negroni Sbagliato Mark Graban Nov 4, 2022 0 Blog The cocktail called the "Negroni Sbagliato" is having a moment right now, as they say, as the result of this!-->…
Ryan McCormack’s Operational Excellence Mixtape: October 7, 2022 Ryan McCormack Oct 7, 2022 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Was I the Worst Customer at Starbucks — or the Best? Mark Graban Sep 3, 2020 8 Blog While I'm mostly staying home because of the pandemic, I sometimes treat myself to a Starbucks beverage while I'm!-->…
Win 1 of 3 Copies of the Book “Steady Work” About Lean at Starbucks Mark Graban Jun 29, 2020 0 Blog Back in May, I released a podcast episode with Karen Gaudet, author of the excellent book Steady Work. You can now!-->…
Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady… Mark Graban May 27, 2020 0 Interviews My guest for Episode #372 is Karen Gaudet, author of the excellent book Steady Work, which was published by!-->!-->!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
Podcast #210 – Lean in Washington State Government Mark Graban Oct 1, 2014 2 Blog My guests today are Darrell Damron and Hollie Jensen and we're talking about Lean in Washington state!-->!-->!-->!-->!-->…
From Vague to Passive to Active in Your Voice and Improvement Work Mark Graban Sep 25, 2013 13 Blog While I'd be the first to admit that my writing is not perfect and I certainly need a copy editor for my books,…
What I’m Reading: “Little Bets” Mark Graban Aug 22, 2013 0 Blog I've recently been reading an enjoyable book by Peter Sims, Little Bets: How Breakthrough Ideas Emerge!-->!-->!-->!-->!-->…
Standardized Work: “Unity in the Essential, Liberty in the… Mark Graban Nov 14, 2012 13 Blog Our Kaizen Institute guide, Brad Schmidt (pictured above) talked to us on Monday about standardized work. He said,…
Lean Healthcare Transformation Summit 2012, Day 2 Mark Graban Jun 11, 2012 1 Blog Following up on my notes from Day 1, here are some notes and key points from Day 2 of the Lean Healthcare…
Kaizen on the Boeing 737 Line Mark Graban Feb 10, 2012 2 Blog There was a nice article in the Wall Street Journal this week about the Boeing 737 and some of their Lean and!-->…
Two Cases of Writers Misrepresenting Lean Manufacturing Mark Graban Jul 26, 2011 17 Blog One of the variations of my acronym L.A.M.E. is "Lean As Misguidedly Explained," and I recently ran across two…
Changes in Mac OS X “Lion” and Parallels to Workplace Changes Mark Graban Jul 22, 2011 10 Blog It's nowhere near as important as yesterday's topic of employee and patient safety, but my last two days of using…
From the LEI Summit: Mike Rother on Toyota’s View on ROI Mark Graban Mar 16, 2011 11 Blog I really had a great learning experience at last week's LEI Lean Transformation Summit that was held here in…
Starbucks Ad Influenced by Their Lean Education? Mark Graban Dec 17, 2010 3 Blog Here's some weekend fun leading into the holiday season... I received a marketing email today from Starbucks that…
What I Read and Commented On Yesterday in the Lean and Operations Blogosphere Mark Graban Oct 21, 2010 2 Blog I was traveling yesterday, so I read a number of blog posts that I kept open in my browser for my flight. I wrote…