Formerly known as “Lean Whiskey” — Mark Graban and Jamie Flinchbaugh explore how to choose meaningful KPIs, integrate change management with Lean, and uncover lessons about customer value from an unlikely source — a simple coffee cup stopper.
Listen:
In Season 2, Episode 7, Mark Graban and Jamie Flinchbaugh talk about the Olympics, French Press coffee, answer listener questions, discuss Starbucks plastic stoppers, and try to figure out if The Muppet Show has a future. If you can't find the theme, don't worry, because this is Lean Coffee Talk and we can explore all sorts of things without a theme.
We each pour a French Press Coffee in our new Lean Coffee Talk mugs and explore the differences between immersion and percolation brewing (hint: French Press is immersion). We explore some of the nuances but also the inherent simplicity that sometimes makes coffee easy. We then get into listener questions focusing on two topics: KPIs and change management. We explore both topics in terms of when it works and when it doesn't, how rigid or flexible to be, and what behaviors help enable success.
We then talk about product design and customer experience through the lens of the plastic Starbucks cup stopper. Or is it a stirrer? Or is it a fluid dynamics damper? OK, probably not the last one but this little piece of plastic gives us plenty of questions and insights regarding waste, the jobs customers need done, and customer personas.
We end hoping that the single episode of The Muppet Show is turned into a green light for a full series.
Links From the Show:
- French Press coffee can be easy, but if you want to go a little deeper here's a video
- Mark's post about Starbucks coffee stoppers, or stirrers?
- Walter Isaacson's The Greatest Sentence Ever Written
- Podcast feed at LeanCoffeeTalk.com or jflinch.com/leancoffeetalk
- Please review us and follow!
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Videos:
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Find the podcast feed and past episodes at LeanWhiskey.com or at leanblog.org/leanwhiskey or at jflinch.com/leanwhiskey
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