Starbucks CEO says Lean drives margin and satisfaction
Following up on Starbucks and their use of Lean methods in their stores, CEO Howard Schultz had this to say about Lean in their investor conference call:
“Behind the scenes, we have continued to build on our work to drive efficiency through lean processes, optimal scheduling and technology upgrades. These innovations, though not always visible, continue to help drive margin growth and customer and partner satisfaction.”
He didn't have data to back that up, but Lean, done well, should be focused on customer satisfaction and making the workplace better for the partners and baristas at Starbucks. It will be interesting to see the impact as Lean spreads more broadly throughout Starbucks and their thousands of locations.
For previous posts about Starbucks, click the tag/label at the bottom of the post.