So, I Finally Left an iPad Behind in an Airplane Seatback Pocket
The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last…
Browsing Tag
Value
Value is Defined by the Customer (and not all Customers are the Same)
It's said in the Lean methodology that "value is defined by the customer."
Value can be defined as, in most…
The Patient Pays Less, Yet the Surgeon’s Paid More
Can physician-led surgical centers provide lower out-of-pocket prices for patients, along with lower infection…
Guest Post: Tom Brady (TB12) – Lean Thinker
Tom Gormley
Mark's Note: Today's post is by a new guest contributor, Tom Gormley. I first met Tom in 2009 or…
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and,…
A Lean Guy Listens to NPR: NICU Waste, Growing a Rural Hospital, Value in Cancer…
I did a similar post in 2012, but here's a post where I share some recent NPR stories that I've heard recently…
“How do you deliver quality and value to market quickly?” –…
When I was back at MIT earlier this month, I really enjoyed the lectures that I was able to attend. See my notes…
“Healthy Debate” About Lean in Healthcare & Emergency Departments
I was recently interviewed by one of the reporters who put together this web article in Canada:
"From the…
Lean is Not About Cutting Costs; 2 Data Point Comparisons in EDs & the NFL
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all…
Lime Shortages, Cost, Price, and Lean
Limes are a very big deal here in San Antonio, between the cuisine and, of course, margaritas. Hint: life is too…
Kaizen Adventures in My Hometown of Livonia, Michigan
I'm in my home town of Livonia, Michigan this week, having arrived to the snow and cold yesterday, staying through…
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really…
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was maybe…
What I’m Reading 8/29/13: Forcing Happiness, Saving $$ By Not Using Your…
As we move into the Labor Day weekend, I need to close some browser tabs that are full of things that I was maybe…
Gemba Wine: A Lean Geek Visits Wineries, Part 2
Growing grapes and making wine is certainly an art... but when you look into it there's a lot of process…
Gemba Wine: Variation in Wine Seals and Variation in Customer Needs
My wife and I just got back from four days in Napa and Sonoma counties doing, ahem, "gemba walks" at a number of…
Podcast #170 – Stephen Parry, “Sense and Respond”
My guest for episode #170 is Stephen Parry (@LeanVoices on Twitter), joining us from England. He is…
San Diego’s Big Batch of Fireworks – At Least Nobody Was Hurt
Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a…
Good News, Bad News on GM Doubling ‘Volt’ Production
I don't often go back to write about GM, the first company I worked for out of college. Thanks to my dad who sent…