Lean Whiskey #35: Going to “Gemba” at Scotch Whisky Distilleries; Work…
We're tired, but not tired of whisky. A gemba walk will pick us up...
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“We are not Toyota”
Mark's note: Today's guest post is a return visit by Gert Linthout, from Belgium. Gert and I were part of the same…
Donald Trump’s Red Hat (and Other Politicians’ Hats) Brought to You by…
These Donald Trump hats (and hats for other candidates including Hillary Clinton and Jeb Bush) are made by a Newark…
I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point
As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals.
Traditional book…
Day 2 Notes: Lean Healthcare Transformation Summit 2014
Today is the second and final day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter…
Podcast #179 – Judy Worth & Tom Shuker, “Perfecting Patient…
My guests for Podcast #179 are my friends Judy Worth and Tom Shuker, two of the co-authors of the book…
Reader & Book Reviewer Question: The Business Case for Lean Healthcare?
Dr. Jaap van Ede, a Dutch journalist and researcher on business improvement methods (such as Lean, Six Sigma,…
A Nice Kaizen Example from the PACU
"Kaizen" is a Japanese word that means "change for the better" in the context of ongoing "continuous improvement."…
Honoring Our Troops with Better Service through Lean
In honor of Veterans' Day (in the U.S.) and Remembrance Day (in Canada, where I spent most of the last two weeks,…